“My experience with Panera was most enjoyable. Today, I was serviced by Shawn, and he is the definition of superior customer service. The initiative he displayed was something that is rarely exercised. I ordered a bowl of chicken noodle soup for my ill daughter. As I got to the window, I explain to Shawn that I visited the previous night and the soup was mostly broth. So, I asked if he could please make sure it's chunky this time. Without asking, Shawn gave me a family size soup on top of the bowl of soup and apologized for the inconvenience. He also said he hope my daughter feels better. The world needs more Shawns. Please recognize him as you are very lucky to have him representing your brand.“
“The bakery staff can be rude for no reason. One asked if we wanted out bagels sliced/toasted and I said yes. He rolled his eyes as if I was supposed to already have the details indicated prior. If so, I apologize. I didn’t see the options for any of that on the Kiosk systems. He acted like I offended him.“