Starbucks in Des Plaines

“I just want to take a moment to shout out an incredible employee at this Starbucks location—her name is Charlie (I think that’s her name, and I hope I got it right!). Every time I go through the drive-thru and she’s working, she’s seriously the sweetest person ever. Her energy is always so positive, kind, and uplifting—it honestly makes my entire day better.

Not every Starbucks experience is like this. Not every employee brings that kind of warmth and genuine joy to their customer service. But Charlie does. Every. Single. Time.

She makes me look forward to my coffee run just a little more, because I know I’m going to be met with a smile, great energy, and such thoughtful service. I truly hope Starbucks recognizes what a gem they have in her—and hires more people like her. The world (and definitely the coffee line!) needs more Charlies.“

“I just wanted to say how much I love this location. They are always so friendly and never fail to make my morning or afternoon pickmeup a great visit. Today in particular, Hugo helped me figure out what I had ordered on the app because it went down as I was ordering and was left on “processing payment”. The secret menu items looked and sounded AMAZING but I could figure out what they were. He had no problem pulling up the app and figuring it out for me and putting my order in. Turns out the drinks are amazing , of course. And - he did apologize for the wait because they were short staffed so for him to do this for me knowing that they were short staffed and having to work harder- give that man a raise. His customer service is top notch. Thank you for being my local Starbucks barista!“