Starbucks in Harwood Heights

“I had a great experience at the drive thru this AM thanks to Gus! I was having trouble redeeming my stars in the app and he jumped right in to help without hesitation. He was incredibly proactive, kind and patient while sorting everything out. His positive attitude really made my day, thank you Gus!“

“I've been to this Starbucks maybe 5 times now and usually my drinks are well made and service is good but I've been disappointed a few times. Today, for example, my short mocha had NO whipped cream and I was extremely disappointed because I rarely get it and I was looking forward to it☹. I ordered it with oatmilk so I think the barista assumed I wouldn't want whip but she should have ASKED! I used to be a barista at a different location and I was taught to always ASK the customer if they want whip for a drink recipe that usually gets it if they ask for an alternative milk! A few other times (probably twice) my drink was made incorrectly because the barista was not paying close attention to my order. I DO have modifiers to my drinks oftentimes (make changes to drink recipes for myself), but the baristas taking orders should be paying attention when they take them. Honestly, baristas can find it pretty obnoxious when there are, say, 10 modifiers for a customer's drink, but usually there's only 4 max for mine. On a positive note, the staff has always been courteous to me and had a nice attitude.“