Wendy's in Elgin

“I go to this location once or twice a week. Normally well managed and efficient. But it has some hiccups. Going out in a snow storm today, I was distracted and didn’t realize I was shorted my frosty for son in mobile app order after waiting 8 minutes for tenders. The tenders were slightly undercooked and chewy besides not getting proper order. This is normally well run but not today. And they make it impossible to make a complaint online after you fill all the information in with receipt and location #. It eventually falls into McEvil territory and won’t even consider.“

“I usually do not give reviews but I am going to make sure I go out of my way to give a review for the cashier who placed my order in the drive thru I believe her name is Guillermina. Guillermina was absolutely amazing and very professional. She made us feel very comfortable and welcoming!!! However higher up sees this comment and does something nice for her!“

“For me, this Wendy's is my go to. It's close to my house and whenever I come, my order does not get messed up and the quality of food is the usual for Wendy's. I love their Dave's Double and their fries are on point for the most part! People seem to have issues with the service, I have not had those negative experiences at all.“