Starbucks Coffee Company

Name: Starbucks Coffee Company
Address: 4701 N Illinois St, Fairview Heights, Illinois, 62208, US
Telephone: (618) 310-2074
Price range: $
Rating: 3.7

$ • Coffee Shops

Hours:
4701 N Illinois St, Fairview Heights
(618) 310-2074

Menu Order Online

About Starbucks

Starbucks Coffee Company offers a variety of popular drinks and a welcoming atmosphere. Customers appreciate the friendly and professional staff, who often go above and beyond to assist. For example, one employee quickly helped clean up a spill and brought out a fresh drink, demonstrating excellent customer service. Another staff member is described as sweet and informative, making helpful suggestions and providing quick service, even when busy. The location is new, which some customers believe might contribute to longer wait times, especially in the drive-thru, where waits of up to 30 minutes have been experienced. Inside, wait times can also be around 15 minutes, but staff generally remain courteous and understanding.

Many customers enjoy their drinks, such as the caramel ribbon crunch frappuccino, though some have experienced issues with specific requests, like asking for light caramel drizzle and extra crunch, which was not always fulfilled despite instructions. Despite these occasional mistakes, customers often find the staff accommodating and willing to fix orders. Overall, Starbucks at this location is appreciated for its friendly staff, good customer service, and the quality of their drinks. As a new store, improvements in speed and accuracy are expected as they settle into their routine.