Mrs Fields
$$ • Bakery, Custom Cakes
Hours:
6170 W Grand Ave, Gurnee
(224) 381-7060
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If you’re going to send cookies for a fundraiser in Florida and ship them from Maryland. You should probably have a better shipping system, especially in the middle of summer and in a heat wave. We ordered over $600 in cookie dough and they all came hot. With one ice pack and a cardboard box.
I ordered my mom some Mother’s Day cookies and they arrived in pieces. She said one bagged cookie was completely crumbs. They were rather expensive to show up in crumbs. 🫠 Very dissatisfied. Won’t order from here again, unfortunately.
They offered a custom cookie cake, which I ordered for a friend's son who made a 36 on the ACT. It sent on time but arrived smudged in several spots and looked terrible. I contacted customer service and they offered me a 50% credit when I showed them a photo of how it arrived, with the teen holding it up. should have been 100% credit due to the condition, especially if you take pride in your quality of products. Won’t be ordering again!
Ratings
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Hours
| Monday | 10AM - 8PM |
| Tuesday | 10AM - 8PM |
| Wednesday | 10AM - 8PM |
| Thursday | 10AM - 8PM |
| Friday | 10AM - 8PM |
| Saturday | 10AM - 8PM |
| Sunday | 11AM - 7PM |
Mrs. Fields, a renowned cookie and cookie cake destination, continues to delight customers with its new location in Gurnee Mills. Longtime fans are thrilled with the return of this establishment, which offers quick and efficient service. The cookies are highly praised for their consistent taste and quality, described as the "best" and a "must-have." Customers appreciate the friendly and professional staff, as well as the affordable pricing and promotions. The store's cleanliness and welcoming atmosphere, along with the wide selection of cookies, frozen yogurt, and custom cookie cakes, make it a favorite among families and visitors. The owners are great and give out little cups to taste the different frozen yogurt flavors. The team is fantastic for large, last-minute orders and catered treats. It is the best place in the mall for cookies, frozen yogurt, icees, and cookie cakes.