“The staff here are so helpful. The app glitched and let me order something they were out of. They immediately apologized when we realized the mistake, offered suggestions for a replacement, and went above and beyond to correct this. I was not mad or expecting anything special, just asked for a different flavor but they went the extra mile to make my experience more than satisfactory.“
“Average Starbucks restaurant and coffee shop in downtown Lombard. The service was friendly and my coffee came out as ordered. Pricing is average for this store. They had plenty of seating to hang out with one or a few people. WiFi is available on all of your devices while you visit the store.“
“Huge thanks to Katie!
I came to Starbucks really craving an Iced Chai latte drink that I’ve had in the past. I had remember it tasted like it had brown sugar and cinnamon in it but I couldn’t remember the name. Katie had reminded me that it was called the ‘Gingerbread Oatmilk Chai.’ She let me know that it was out of season but was willing to try to recreate it for me.
The drink was phenomenal just like I remembered! Thanks Katie- Starbucks is so lucky to have you!“
“I accidentally ordered a group order to the wrong Starbucks for work (being this one - accidentally ordered for another store). The team was SO amazing and accommodating and was able to transfer my order. Great customer service. Also nice to see everyone working together and helping each other out. Such a great experience!“