Dunkin'
$ • Coffee Shops, Donuts
Hours:
6152 E Riverside Blvd, Loves Park
(815) 904-6197
Customers' Favorites
Dunkin' Donuts Reviews
Customer service has been absolutely terrible the last two times I’ve visited this location. Used to go out of my way to get coffee from this Dunkin' but it looks like this one went downhill.
Why order ahead on the APP if it's not going to be close to ready? Everyone was polite but totally inefficient, I imagine it's more the apps fault than the store. The app also promised a free donut on Weds with purchase of drink, which I ordered and did not receive, nor was it in the receipt so again 'what's the point' of the APP?
Ratings
Menu
Hours
| Monday | 5AM - 8PM |
| Tuesday | 5AM - 8PM |
| Wednesday | 5AM - 8PM |
| Thursday | 5AM - 8PM |
| Friday | 5AM - 8PM |
| Saturday | 5AM - 8PM |
| Sunday | 6AM - 8PM |
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Went in to get some coffee and a donut. Instead of just taking my order, they recommended using the app on my phone. When I did that, the order would not go through to their system. So they ended up having to take the order manually- like they should have done in the first place, instead of wasting my time and making me wait and jump through hoops for a simple coffee. Come on, man!!! You should be better than this!!!