Customers` Favorites
Customers` Favorites
“friendly, fast service, delicious food, lots of scratch made or local ingredients. thoroughly enjoyed our time there“
Customers` Favorites
“Great food. Large Portions. 10/10 would eat again.“
Customers` Favorites
“I decided to break my fast here before continuing my road trip. I called two hours in advance saying I would probably arrive 5 minutes before closing. The lady on the phone was very understanding and made sure my Chicken Shawarma Bowl was ready and hot by the time I arrived. Shukriya and Jazakallah Kheiran the food was 10/10!“
Customers` Favorites
“What a find , Service excellent. The sushi rolls were delicious, freshly made. We will return.“
Customers` Favorites
“comida deliciosa,muy rico“
Customers` Favorites
“Heard a lot of great things but HAD to try to myself! and I was blown away, DELICIOUS!!“
Customers` Favorites
“I had such an amazing experience at this location the other day !! My server, Sam, was a beautiful young lady who was nothing but attentive to everything I needed. From helping me with the wine selection, to introducing me to some dinner options I didn’t even know existed. I can’t thank her enough, and I’ll definitely be back next time I’m in town.
10/10 service and experience !!!“
Customers` Favorites
“I don't think I like Facebook's way of posting reviews. [Edit: no one else likes it, either. I'm the only reviewer in 2025, and it's almost 2026. They should also pay closer attention to the "not recommend" reviewers.] The review below this paragraph is just over 1,000 words, as if it appeared in a newspaper. I might just make any reviews of other restaurants and venues as regular posts. If you like Chicago-style fast food, eat here. Expect $15 per person unless you just order one hotdog and a glass of water. Portillo's is a chain with 94 restaurants and "drive-through-only" locations spread throughout ten states. Their greatest concentration is in the Chicagoland area. Founded by Dick Portillo in 1963 as a hot-dog trailer parked in Villa Park Illinois, the restaurant grew steadily over the years. It’s now a publicly traded company, and Dick Portillo no longer plays an active role in day-to-day operations. All Portillo's locations are company owned, with no franchisees. Portillo's sells Chicago-style fast food. They serve Italian Beef, which I’m reviewing here. They also serve Chicago-style all beef hotdogs, Italian and Maxwell Street Polish sausage sandwiches, barbecued pork ribs, grilled and deep-fried fish and chicken sandwiches, pepper-and-egg sandwiches during Lent, chili, and even char-grilled hamburgers. They also sell Chicago-style tamales, but only in the Chicagoland area or "ship to home." The location reviewed here is at 1155 Brook Forest Ave., Shorewood IL. Their hours are 10 AM to 11:30 PM Sunday through Thursday, and 10 AM to Midnight Friday and Saturday. I visited the location in mid-evening on a Tuesday. The dining room was still roughly half occupied, and the double-column line for the drive through was still overflowing into the main parking lot. I've yet to see a Portillo's location not busy, but they might not be as popular outside of the Midwest. I ordered the "regular" Italian Beef wet with extra gravy on the side, sweet pepper garnish, small fries, and a fountain drink. Portillo's sells Coca-Cola products for fountain drinks. They are also famous for their milkshakes; particularly their "Chocolate Cake Shake." While it's incredibly good, it's exactly what it sounds like. Some, but not all Portillo's locations are licensed to sell beer and wine. The selection and availability vary by location. Italian Beef. The French Bread, like all bread products used by Portillo's was a Turano product. It was fresh, with just the right amount of toasting pre-service. The beef was perfectly sliced, very finely grained, and did not seem to have sat for an excessive period of time awaiting service. Portillo's gets their beef from Vienna Beef. However, they get it raw, and do their own seasoning, slow-roasting and slicing in their central commissary before repackaging and sending it to their restaurants. The French Bread Roll was properly filled with roast beef, not overflowing, but still quite full. The regular beef is more than enough for many diners. If you want more, the "Big Beef" sandwich is 50% larger. Both the regular and Big Beef sandwiches are also available as "combo" sandwiches with an appropriate length char-grilled Italian Sausage. The spice blend was properly Italianate, and at just the right strength to compliment the sandwich. When you eat this sandwich, you are eating Italian Beef, not "grandma's spice rack," or "store-brand-watery-Arby's." Gravy. Portillo's makes their own gravy while slow-roasting their beef. The gravy was a rich dark brown. Both the "au-jus" and the spices were in perfect balance, strength, and concentration. It was served properly hot. The flavor was perfect, with no hint of being scorched, burned, or overheated. The sauteed sweet peppers were cut "country style," which suited them well. The peppers were well sauteed, yet had enough slight to moderate firmness“
Customers` Favorites
“I have used the drive thru,got it delivered, and also dined in, which I'm doing at this very moment. Food is constantly outstanding. Best sandwiches in town. Always greeted with a smiling face! One of the few places I feel comfortable dining alone. Thanks, staff!“
Customers` Favorites
“I have been a couple times and always had great service and food! Recently I ordered through the app and there was an accidental second charge to my credit card. I called the store and they had it fixed by the end of the day! Thank you Potbelly!“
Customers` Favorites
“As a member of the coffee club for about a year now, I wish this location would train its staff on how to make coffee. Lately the coffee has been really weak and watered down. Iced coffee is my go to but this location ways seems watered down. Please train your staff to make a great cup of coffee. Thats all we ask. 🙂 I did mention this to the manager a fee months ago and it did get better for a bit...“
Customers` Favorites
“{{restaurant.reviews}}“
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“My family just had a celebration event in their banquet room recently and thoroughly enjoyed everything! The manager was very helpful with our requests and they were very accommodating! Would definitely book there again!“