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Mexican • $
“I absolutely love this location! The general manager Sam took care of me and my wife to the fullest extent. The whole team was amazing while dealing with a rush of hungry people. If you see Sam and her team I guarantee an excellent experience. Best chipotle, speaking as a former employee.“
“Despite some recent negative reviews I read here, my family and I had a very positive experience at the Chipotle on Naper Blvd in Naperville. The food was exactly what we expected from Chipotle: fresh, well-prepared, and enjoyable. The service was quick and professional, consistent with our past visits.
During our meal, an unexpected situation unfolded near our table when two customers, who were not acquainted, became embroiled in a loud verbal argument unrelated to the restaurant. It was disruptive and uncomfortable for nearby diners.
The staff handled the situation extremely well. They stayed calm and professional, and the manager stepped in to de-escalate the situation and restore order. Afterward, the manager personally checked in with my family to make sure we were okay, which we really appreciated.
I want to commend the Chipotle team for their professionalism and care in handling a stressful situation. Their response made a strong impression and reinforced our confidence in this location.“
“The dude running shift today (younger black man) is AMAZING!! he has the store clean, following every protocol, and is obviously in charge (without being over bearing) I am eating lunch taking notes on how to be a good manager from this guy!! He is leading in words and actions, helping his employees and anticipating problems before they arise. Get him in charge of more stores!!!“
“I would like to thank the crew that was on staff tonight for their service and having a clean service line.
I live off 143rd street therefore I first went to the Chipotle at 127th, the service line was just mess, nasty, unclean. Pinto beans were in the black beans, there was no white rice, the fajita vegetable pan was burnt, cheese, lettuce and sour cream was all over the counter. There was line 5 people working the line but no one attempted to clean the line.
This is the second time that I have walked out of the Chipotle at 127th to go to the one at 95th street. Again I appreciate the staff at 95th.“