“There was a very long wait in the drive thru and people were getting testy... myself included. The woman who took my order was courteous and and polite despite the circumstances of the long delay and my cranky attitude. People behind me in line were also impatient as they even yelled at me as i waited to place my order. When I arrived at the window to pay, she continued to remain professional. It also appeared that there were only 2 employees trying to serve drive through and the dining room. As I reflected on the experience, I was very impressed by this young woman and the young man who were working as fast as they could and maintained their positive interaction with guests and each other. I was embarrassed by my impatience, and wished I could return to apologize“
“There was a very long wait in the drive thru and people were getting testy... myself included. The woman who took my order was courteous and and polite despite the circumstances of the long delay and my cranky attitude. People behind me in line were also impatient as they even yelled at me as i waited to place my order. When I arrived at the window to pay, she continued to remain professional. It also appeared that there were only 2 employees trying to serve drive through and the dining room. As I reflected on the experience, I was very impressed by this young woman and the young man who were working as fast as they could and maintained their positive interaction with guests and each other. I was embarrassed by my impatience, and wished I could return to apologize“