Potbelly
$ • Sandwich Shops, Fast Food, Salad
Hours:
12750 S Rte 59, Plainfield
(815) 556-3375
About Potbelly Sandwich Shop
Customers' Favorites
Potbelly Sandwich Shop Reviews
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A very happy clean place to eat a great lunch
THIS MAN DESERVES A RAISE: I just wanted to say that I am completely floored by the customer service of this location. This afternoon I went through the drive through with my two daughters and purchased our lunch. Brian was the gentleman who helped us. When I drove up to pay I noticed that I had misplaced my credit card and began to panic- I asked him if he could hold my food so that I could run home and grab cash and be right back to pick it up. He said that he trusted me (a...read full review
Menu
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 10PM |
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Based on the reviews, Potbelly has both good and bad points. Some customers highly recommend the place, enjoying the A-wreck on flatbread with mushrooms, swiss cheese, hot peppers, mayo, mustard, lettuce, and Italian seasoning. The shakes and selection of drinks are also noted as good. However, other reviews mention problems. One customer said the chicken salad salad and shake is not the same, noting the salad usually has a scoop of chicken salad in the center with pieces of cheese, which was missing. The Potbelly vinaigrette is also gone, and the Oreo shake was more like Oreo flavored milk. Service issues were common, with long waits in the drive-through and for orders in the store. One customer waited 20 minutes for 2 large mac and cheeses and had to ask for the food to be started. Another order was wrong, and the chicken club was supposed to be hot but the chicken was cold. On a positive note, the service at one visit was excellent with wonderful staff who provided great customer service. The food is fresh and the place is clean. Overall, the food is still good, but the service is not always great.