Eiffel Waffle- Roselle
Ice CreamAbout Eiffel Waffle- Roselle
Eiffel Waffle- Roselle Reviews
80 ratings
Share your opinion about Eiffel Waffle- Roselle
*Edited Review 9/28-
My husband and I contacted and spoke directly with the owner regarding our concerns regarding our visit as well as customer service received at our recent trip to this venue.
The owner took our concerns seriously and stated they will continue to train staff to provide much better customer service to customers. We will be visiting again in the future and can't wait to see the postive changes made!
(*First post-1 star) The staff @ Roselle location...read full review
My husband and I contacted and spoke directly with the owner regarding our concerns regarding our visit as well as customer service received at our recent trip to this venue.
The owner took our concerns seriously and stated they will continue to train staff to provide much better customer service to customers. We will be visiting again in the future and can't wait to see the postive changes made!
(*First post-1 star) The staff @ Roselle location...read full review
So clean and nice and all ice cream and refreshing so nice I love it
Quantity was absolutely insane, food tasted great too. Place was very clean and good vibe too
Super heavy so would definitely split with someone, even getting one scoop of ice cream was huge
Owner seemed nice and staff was really nice
Super heavy so would definitely split with someone, even getting one scoop of ice cream was huge
Owner seemed nice and staff was really nice
Hours
| Monday | 12 - 11PM |
| Tuesday | 12 - 11PM |
| Wednesday | 12 - 11PM |
| Thursday | 12 - 11PM |
| Friday | 12PM - 12AM |
| Saturday | 12PM - 12AM |
| Sunday | 12 - 11PM |
Eiffel Waffle is a restaurant known for its delicious treats and vibrant atmosphere. Customers often praise the large portions and great taste of the food, especially the waffle-based desserts like the bubble waffle. The Lotus Lover bubble waffle with homemade Biscoff ice cream is highly loved, and seasonal flavors like mango are also enjoyed. The Ube Coconut flavor receives lots of praise for being "fire." Many find the waffles to be fresh and well-made, with some mentioning that even a kiddie size is quite generous and perfect for sharing or to-go. The place is described as clean and with a good vibe, making it a great spot for a lunch date or a fun outing.
Customer service experiences vary. Some reviews highlight that staff are friendly, attentive, and go above and beyond, especially in handling allergies and special needs. For example, staff have been praised for opening fresh containers of ice cream to prevent cross-contamination, showing a high level of care. However, there are also complaints about staff behavior, mentioning instances of unprofessionalism, gossiping, and rude treatment, which have led some customers to decide not to return until staff receive better training.
Overall, Eiffel Waffle is appreciated for its tasty treats, generous portions, and a clean, lively environment, with hopes that ongoing staff training will improve service quality in the future.