Starbucks Coffee Company
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Starbucks Reviews
151 ratings
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A lady with a green tooth tried to lecture me about how I order my Starbucks. I placed a mobile pickup order before pulling into the drive-through and was early to pick up the drink. I don't see a difference between pulling up to the screen and ordering, or ordering just before I get there. All the drinks were ready, but then she continued to tell me not to do it again next time. I was almost late for work and didn't get my straw.
I had a very pleasant experience here ☺ I ordered a venti s'mores Frappuccino with two shots of espresso. I have ordered this before but today it was excellent! The two Baristas that were there today did a phenomenal job and I spoke with the store manager Ray, she is wonderful. I love coming here and knowing my coffee is going to taste amazing & made right ✅. Thanks to the wonderful staff here for making my day better when I need a good pick me up. Thats exactly what...read full review
Hours
| Monday | 5AM - 8PM |
| Tuesday | 5AM - 8PM |
| Wednesday | 5AM - 8PM |
| Thursday | 5AM - 8PM |
| Friday | 5AM - 8PM |
| Saturday | 5AM - 7:30PM |
| Sunday | 5AM - 7:30PM |
Starbucks Coffee Company at this location generally offers friendly and attentive service, with baristas like Levi and Faris receiving praise for their kindness and consistent attention to customers. Levi is often encountered and is known for being friendly and helpful, while Faris remembers regular customers' orders and greets them warmly, making visits more enjoyable. The staff's positive attitude and willingness to fix mistakes contribute to a welcoming atmosphere.
However, some experiences highlight issues with service consistency and efficiency. Customers have reported waiting long times in the drive-thru, sometimes up to 14 minutes, even when the store is not busy. There is also concern about the practice of asking for tips in the drive-thru, which some find inappropriate for the service level received. Additionally, there have been complaints about inconsistency in drink quality, with the same order tasting different each time.
Customer service at this location has had mixed reviews. While most visits are positive, some have experienced poor service, such as being left waiting without acknowledgment or receiving drinks with chunks of almond milk that were not properly shaken. One customer recounted a frustrating experience with a mobile order that was not ready upon arrival, followed by being treated dismissively and accused of making an error. The staff’s response to these concerns was perceived as dismissive and unprofessional, leading the customer to advise others to avoid this location.
Overall, while the staff’s friendliness and dedication are notable, service efficiency, consistency, and respectful handling of issues are areas needing improvement. Some customers prefer to visit other nearby Starbucks locations that provide more reliable service.