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“We waited 20 minutes for our food, and when we went to check on it, the order had been lost (I'd ordered at the kiosk in hopes to speed things along - wrong!). But after they were made aware of our "missing" order, they did get it out to us right away.“
“The young man who took my order at the drive-thru had messed it up so I went in to complain. Fabiola, the manager, I guess, was so gracious. She patiently listened to my concern and immediately took care of fixing my order personally. Her respectful demeanor made my overall experience at this business pleasurable.“