McDonald's in Indianapolis

“It was okay. I've been having struggles with the application so I went inside the store in order to get my free fries coupon. Let's talk about 10 minutes to get my food. I'm guessing they were working on drive thru orders before mine. The space is pretty clean and modern. I do have outlets around especially by the bathrooms. They do not keep iced tea in the dining room area so you have to get that special. More McDonald's are doing that though. I'm guessing it's because they have to dump it if they leave it out. It was way better than cracker barrel

Kid-friendliness: No play area.“

“Food is great, the soda is great, even though the left side of the machine will give you flat soda but luckily enough there's also Diet Coke on the right side so no issue there. My issue is if you are going through the drive-thru, the employees, under guidance of management, abuse the system where they have you pull forward to wait for your food so they can get someone behind you who hasn't ordered that is ready sooner, out to them and bring yours when it is ready. I was behind one person, no one behind us, they sent that person around to the front and then they immediately sent me around to the front. This is because they are screwing around with their numbers. You know, how fast it takes to get someone through the system and get the food completed and all that, it will clear out a screen before they even start making the food which isn't what they are supposed to do, and they get you around so they can act like you've already been completed, and it's all because of the stupid system that was put in place many years ago and when you put these systems in place to track things, and then you incentivize people, you're not going to get the right information. So in reality, they are committing fraud against the people who give out bonuses for having good numbers. They're committing fraud if they win awards for being the fastest service against other restaurants who don't pull those shenanigans. I mean, they all do, but I'm just saying, that's what they are doing. My problem is that I have honor and integrity and it feels shameful to purchase stuff from places that are committing fraud right in front of your face. Luckily enough I'm about to move from the East side to the north side, and I won't have to deal with these dishonorable employees anymore“

“I visit this McDonald’s location frequently, and I can confidently say it outshines others in terms of consistency. I usually stop by in the mornings for a breakfast sandwich, and the experience is always smooth. The staff are friendly, the line moves quickly, and my order is always accurate. The food is served hot and fresh, which I truly appreciate. Additionally, the restaurant is consistently clean and the service thorough. I’ve never had any issues here and genuinely value the reliability of this location.“

“I am not a McDonald's fan so I felt like I had to stop to say how great this trip was. It was clean. Their customer service was outstanding. It was a little busy and the entire time the team stayed positive and the manger told them "good job" after. It's been a very long time since I've seen or had an experience worth sharing, but wanted to give a shout out and say keep up the great work!!!“

“The woman that works here in the window her name is bre She is the only reason I come to the store. I go out of my way to come to the store because she’s always so kind and bubbly every time her customer service is unmatched❤️
-danyelle“

“They always have my order ready and its always been correct. They rarelt run out of spmething you e ordered on the mobile app unlole a lot of other mcds do ans thrn tell you at the window after youve already paid. And this mcds is fast compared to some. My fav mcds in indy! I dont know anyone qho works there and im not a paod reviewer, just my experiences with them have always been amazing! 71st st indy“

“I grab an iced coffee at least 4 times a week here, and it tastes different every time, but overall, good! They'll sometimes lock the doors before they're supposed to, though, so expect to have to go through drive-thru for later orders.“

“I ordered a hot caramel latte early in the morning.it was delicious but there was only one other car behind us and they asked us to pull forward to wait.I didn't appreciate the wait considering how no one was in front of me and I ordered one drink.“

“GREAT LOCATION, GREAT WORKERS AND MGR! Ive always gotten the right food and fresh at this location. Busy location. Good spot for both travelers and locals alike to sit for a few, work on computer or phone while eating your Mcds food!

Wheelchair accessibility: 4 handicapped parking spaces“

“I've been to McDonald’s many times and have never taken the time to write a review, but I feel compelled to share my positive experience. I highly recommend McDonald’s because of its convenient locations, delicious food options, refreshing drinks, and tempting desserts. The atmosphere is always welcoming and provides a sense of safety, making it a great place to grab a meal, especially when you're on the go or looking for a quick bite. I encourage you to visit McDonald’s as it's the perfect spot to satisfy your hunger.“

“Now the other morning I came home I was drunk and I just knew McDonald's food was not going to be good but to my surprise my Big Mac was nice and fresh and my bread was not falling apart and I was overly satisfied with service and this was at 3:00 in the morning good service“

“I can’t say enough good things about this crew! They are ALWAYS on point and treat me with the most respect when I come in. Sometimes customers don’t treat them right and it really bothers me because I know how hard they are always working. Remember - everyone needs to eat so you all are doing a great service to the community!“

“The fries are a little too hot. Won't remove a star for something so small. But they are the only place I can get proper fries. The shorthair guy in blue at the second window is always super friendly and a good reason why we prefer this one.“

“While this isn't the best McDonald's it is in now way a bad McDonald's. They are fast and the food is fresh and hot. The fries need more salt in my opinion but that's an easy fix. I don't think I've spent more than 2 minutes in line before getting everything. And while on occasion they forget a straw they are quick to correct it and apologize. I highly recommend if you need a bite to eat. Additionally the drive through is easy to navigate and has plenty of room to turn.“

“Omg 5 stars!! The lady who took my order and the lady who handed me my order were really nice and welcoming. My hotcakes were so delicious and hot. There was an employee outside picking the trash up and he was also nice and kind. My extra syrup and napkins were in the bag and also napkins. I was there early this morning, about 530 am. YOU GUYS EXCEEDED EXPECTATIONS!! Thank you!!“

“I loved this McDonald's, they had free refills, the bathroom was clean and most important of all, FREE DRINKS

Parking: the parking is in front of the location

Kid-friendliness: It has high chairs and it is very welcoming“

“The staff always greets me with a smile and makes me feel welcome every time I visit. Not only is the service warm and inviting, but the food is consistently fresh and served in a timely manner. Whether I'm grabbing a quick breakfast or enjoying a meal with friends, I can always count on my local McDonald's for a pleasant and efficient dining experience.“

“We stopped by this location on a hot day, and my kids and I were in the mood for something cold. We ordered through the drive-thru: four Hot Fudge Sundaes and one Vanilla Cone. The service was quick, the ice cream was great, and the staff was friendly and welcoming. I’ll definitely be coming back, and I highly recommend this location!“

“I’ll be honest all I did was get the Crocs because I am collecting them all! Between all of my family members as well as myself we all are obsessed with Crocs so I’m trying to get 10 sets of all of them. I keep being told by McDonald’s that there are only 8 Crocs available, but there are 10 I have seen so many many people posting them! I’m also friends with people in the Philippines. I’m getting all of those Crocs times five sets and China they have 14. I’m getting all of theirs as well. Five sets of them for all of my family members thank God for my connections. I’ve been collecting McDonald’s toys the TY beanie babies since they started with them actually I’ve been collecting them way before McDonald’s started them same thing and 1970s is when they started releasing the glass collectible cups. My aunt bought every set for me so collecting things from McDonald’s is absolutely amazing because some of them will be worth money. These will be worth a lot of money as well as many other releases they do in the future!“

“This location is a picture of efficiency, open 24 hours except for a couple hours early Monday & Tuesday mornings (2am -4am). I've been frequenting this location for almost 20 years, and it only gets better.

Parking: Location shared with a BP gas station/mini-mart.“

“I have a McDonald’s across my neighborhood in greenwood and it’s just nasty and there are fights in the kitchen and dining room all the time. That being said, I will ALWAYS come to the one here in castleton because they are the sweetest group of people I have ever dealt with. I rather wait 30 minutes for my food to be treated kindly and I will always pick them over most other McDonald’s in the area“

“I've touched grass on all four corners of the US and as far as McDonald's goes, this is about as close to high-quality you're gonna get. I've visited this location once-a-monthish for the last 4 years and the staff is always excellent; they make the best food anyone could with what they've got. I don't know why they do it so well, but they do. 5 stars 💯“

“Decided to NOT cook and got this instead. Tried the Chicken Big Mac. Wasn't as different as I thought, they used fried chicken instead of hamburger. A little on the messy side as the chicken didn't stay nearly in the bun so the special.sauce got every where.

Quick drive through service, friendly window persons, and the food was hot, surprisingly, even after a 10 minute drive home, so it was at least freshly prepared.“

“The manager here is so very sweet ! Very polite , hard working and super kid friendly !! She made my kids day and service way great would highly recommend one of her at each store lol her name is Michele

Kid-friendliness: Very kid friendly“

“The store was clean and orderly. You have to order at a kiosk, and it is a bit slow to get food, but they had ice cream, and it hit the spot. One worker went out of his way to help me carry a drink to the table when my hands were full. The hot fudge sundae didnt have a swirl on top, but otherwise it tasted great. The fudge may have melted it. Overall, a decent McDonald's.“

“I love this location! The workers seem to be a great team and work well together. Every time I go, they are sweet and get the orders ready correctly and quickly. I order on the kiosk and it's simple and easy. My food is hot and tasty! There's a reason this location is always so busy. They know what they are doing and it shows!“

“The menu is pretty much the same at all of these...and I've been to Mickey D's in Europe. My question is, "Does anyone ever clean the indoor playground equipment?" I mean get up inside--all the way to the top--and scrub it down.“

“Great friendly atmosphere, the kiosk ordering confusing. It states take a number l, place it on your table, and your food will be delivered, yet the food never is/was, you are still obligated to wait for it. So after waiting for the food for about 8 minutes I went to inquire only for our number to be called. If I hadn't stepped out to ask, I'd missed hearing the number I never knew I was supposed to listen for. Family friendly otherwise. Love there is a restroom in the play area.

Wheelchair accessibility: Very accessible we appreciate it. It was customers whom don't have handicap needs that made parking difficult.“

“Went to the one on 73rd/Keystone..it's McDonald's and fast food...the BEST part of my experience was the woman(yes,woman!!) in the drive-thru who took our order was very nice!! She was on it!! Now,when we got our food,the kid looked like and sounded like he hated his life!! Which is the "norm" for fast food service in the drive-thru no matter where!!“

“As of May 2022, you have to use the kiosk to place your order. Then your # gets announced for pick up.I ordered and less then 10mins my food was ready. This may be trending for some businesses now as well due to the struggle of hiring and trying to keep employees.“

“Seems to be doing better as far as customer service goes! I refused to go here because of the piss poor service and lack luster food! Today was a whole new experience at this location looks like they weeded out the teenagers who could care less about the customer and were there to congregate with eachother! ?“

“Outstanding customer service!! Rico works the drive thru, and I see him most of the time when I pull up. He's always pleasant, professional, and attentive. I appreciate that he remembers me and knows I like unsweetened tea, LoL. I'm one who notices great customer service bc of MY business. Kudos to Rico!!“

“I was walking in the cold and it was so windy. Temps were -12 with the windchill factor. My ride that was supposed to pick me up was lost. I saw the McDonald's and went inside. I went to the counter and asked if I could sit inside out of the cold and wind. A very very nice young man asked his manager if it was ok and she said yes. Both of them were very kind to me while I waited.“

“I had to visit this McDonald's 4 times yesterday, due to hungry children who will only eat McDonald's French fries, and Moms who love the taste of their coke. Thank you for being fast and efficient yesterday as my wait times were very short.“

“I've been to hundreds of McDonald's in my lifeThis is absolutely the fastest and the kindness that I've ever gone to but the moca machine is always brokeFor the love of God management and corporate buy this place a brand new mocha machine and quit putting Band-Aids on it“

“I visited this location around 0630 after work on 12/27/2024 and was beyond pleased with the service and the food. The young woman taking my order greeted me with the most pleasant greeting and tone. Her professionalism and warm welcome was a breathe of fresh air in an industry that is known for bad attitudes and poor service. Not here. After ordering, I was greeted again at the first window, but this time she had a smile on her face when she greeted my nephew and I. Manager Tatiana has an OUTSTANDING employee! I am not a fast food kind of woman, but I would stop by just for a glass of water for service like that. The swrvice at the second window did not disappoint. From beginning to end...Great service and my nephew said the food was really good. Keep up the great work!“

“When walking in they’re cleaning tables remind me back in the day when employees to pride in their job where everything used to be cleaned constantly. This place is really clean. They’ve done a real good job to maintain it and wipe all tables down. The service is great. The food is really good. Probably the better McDonald’s I’ve been at in a long time.“

“This is one of my favorite McDonalds spots. Why? Because there's hardly any issues with food and service. The service is good and fast. The management runs this place better than the other McDonalds at 38th and 82nd. They also have two screens that kids can play with. Highly recommended!“

“Listen! It is so hard to be impressed by McDonald's, but I came to this one off of whim at 12:40 on Thursday evening and all three windows I pulled up to, including the drive-thru order box had amazing customer service! The gentleman that took care of me tonight were kind, prompt and had my order right!“

“I went to McDonald’s for a quick bite and left feeling like a five-star Michelin chef had lovingly microwaved my dinner. The ice cream machine wasn’t broken, so I bought a lottery ticket immediately. Fries were hotter than my love life, and the McChicken spiritually healed me. 10/10 would dine under the golden arches of chaos again.“

“All I wanted was 2 cheeseburgers. They were fast, cordial and most of all, THEYGAVE ME NAPKINS AND KETCHUP WITHOUT ASKING!

I'm so sick of fast food places not giving out condiments/napkins and make you ask for them. Fckk u places. Napkins should be required by the health depth imo.

Who's next on my slamming tour? BK!“

“I'm not a big fan of McDonald's but when you're on the road they're quick and easy. I had the sausage biscuits and my hubs had the steak bagel. Both were fresh and hot. We also got hashbrowns which were fine but are they smaller these days? The coffee is weak and Meh.“

“I get large rootbeer with light ice. If I'm starving, a fish sandwich. A lot of McDs give you fish with cold buns and unmelted cheese. This one always serves warm buns and melted cheese.

Vegetarian options: I used to eat their fries until I heard and read that they have beef flavoring added to the oil in which they are originally fried.“

“Stopped here at drive thru late night within minutes of close on 8/16 after spending approx 1hr in construction traffic.....

The drive thru staff was extremely friendly and our food was hot and fresh, even after being berated at both windows by some Karen in front of us.

The bad reviews seem to come from people who were aggressive in response to some tiny inconvenience.

Be Excellent To Each Other“

“They are very very good ar making sure your food is hot and fresh. I love this McDonald's

Parking: It's not a very big parking lot , but it's enough size.

Kid-friendliness: Yes very they have a play place in there“

“Went through drive-thru this morning for breakfast Ordered 4 meals, young lady was nice who took our order. Next window our food was immediately ready, young man handed us everything, everything was nice, hot, and taste fresh. Pleasant surprise compared to other fast foods we have been too.“

“I want you to drive through at McDonald's what can you describe about that I had to wait cuz there was a line but I expected that because it was peak time of day it was the usual

Parking: This particular McDonald's has an extra lot for parking besides the lot is connected to the building so yes there's plenty of parking even semis can park there

Kid-friendliness: I would have to tell about kid friendliness from 40 years ago cuz that's how old my kid is

Wheelchair accessibility: Has his own wheelchair ramp and stuff going up to the door like all MacDonald have“

“Our grandchildren liked the Happy Meals we picked up for them as we drove through the area. They devoured the French Fries and nuggets. They were either really good, or we waited too long to feed them.

We ordered ahead through the McDonald's app. The attendant who takes the order was disconnected or aloof when we arrived. It's possible that she could not hear me through the speaker. My thoughts were confirmed when we got up to her window. After handing us our receipt and telling us to have a good night, she turned to a nearby mirror and was doing her hair. The attendant who handed us the food was very pleasant and kind. He greeted us with a smile and the food ready to give us as we pulled up to his window. The service time took a little longer than the service times that McDonald's strives to achieve. This was not a problem, just not what we would expect. The parking lot was full, and the building was packed“

“I come to this McDonald's on Saturday mornings and Mark the first drive-through person you see always has a huge smile and has a great personality. McDonald's does a great job and I want to personally think Mark for always making my mornings better!!“