McDonald's in Indianapolis

“I love mcdonald's.
It doesn't matter which mcdonald's I go to. They're all awesome..
My only complaint is that the need to keep up with the batteries in the soap dispensers in the bathrooms.
I need to replace the batteries more often“

“Food is great, the soda is great, even though the left side of the machine will give you flat soda but luckily enough there's also Diet Coke on the right side so no issue there. My issue is if you are going through the drive-thru, the employees, under guidance of management, abuse the system where they have you pull forward to wait for your food so they can get someone behind you who hasn't ordered that is ready sooner, out to them and bring yours when it is ready. I was behind one person, no one behind us, they sent that person around to the front and then they immediately sent me around to the front. This is because they are screwing around with their numbers. You know, how fast it takes to get someone through the system and get the food completed and all that, it will clear out a screen before they even start making the food which isn't what they are supposed to do, and they get you around so they can act like you've already been completed, and it's all because of the stupid system that was put in place many years ago and when you put these systems in place to track things, and then you incentivize people, you're not going to get the right information. So in reality, they are committing fraud against the people who give out bonuses for having good numbers. They're committing fraud if they win awards for being the fastest service against other restaurants who don't pull those shenanigans. I mean, they all do, but I'm just saying, that's what they are doing. My problem is that I have honor and integrity and it feels shameful to purchase stuff from places that are committing fraud right in front of your face. Luckily enough I'm about to move from the East side to the north side, and I won't have to deal with these dishonorable employees anymore“

“I am a Truck Driver this is my second time stopping by this location I’ve always had a great experience but today an employee by the name of Angelo went over and beyond with great service this facility is clean as well as the bathrooms I will be back“

“i go here sometimes on the way to work and i think it's been pretty consistently good. sometimes there are errors but staff is friendly about it from my experience. food doesn't usually take too long to come out (especially if you order in advance), and when i ask for extra salty fries, its usually salty just like i like it! probably one of my favorite mcdonalds to go to here in indy.“

“I ordered breakfast for my wife and I. Sausage and egg McMuffin meal.... As everyone should order. IMO the best sandwich hands down. For some reason I ordered a egg McMuffin meal, which I rarely order. I had been having heartburn issues so I stayed away from the sausage patty. When I received my food everything was there so I took off to pick my wife up from work close by. Whan I opened the egg McMuffin... It had Bacon on it. And like one strip! This blew my mind. I, a long with I believe everyone else in this world, love bacon. But the sandwich is supposed to have Canadian bacon. They are different right? I don't know. I ordered what I wanted because that's what I wanted. Lol. The sandwich was very good. But I did not order that.“

“Recently went to this McDonald's. It was definitely cold in there so it was nice. Service was amazing and food was fresh. Only thing I can complain about is the sketchy of people that are outside and when I went to get my drink 5 small flies came out so they should definitely get that checked. It kind of disturbed me but overall they gave me a different drink from their other machine and it was all good.“

“It was okay. I've been having struggles with the application so I went inside the store in order to get my free fries coupon. Let's talk about 10 minutes to get my food. I'm guessing they were working on drive thru orders before mine. The space is pretty clean and modern. I do have outlets around especially by the bathrooms. They do not keep iced tea in the dining room area so you have to get that special. More McDonald's are doing that though. I'm guessing it's because they have to dump it if they leave it out. It was way better than cracker barrel

Kid-friendliness: No play area.“

“Best McDonald's i had in years I went back the next day just make sure everything is ordered was fresh even the blackberry passion refresher had that the next day also fried apple pie was great 👍🏾 👌🏾 😋 🙌🏾 😎“

“Always great never had an issue with the food. The only thing I hate is there’s a lot of times they tell me to pull up and wait and there will always be 10 or 15 cars that grab their order and go. Today for example there was a car that just waited at the window while a whole line was backed up around the building but typically they always make me pull over so that doesn’t happen. I don’t know if they’re pointing me out but just a thought lol“

“Ordered, asked for a packet of mustard, they put it in the order. Drive to pickup window, am told to pull into waiting spot. Food finally comes...no mustard packet! Always check your bag to make sure you get everything you need to enjoy your food“

“My family and I are frequent flyers of this location. 95% of the time, our food is correct (we get plain hamburgers so sometimes stuff is added). The food is always nice and fresh and the staff truly seem like they enjoy being at work, even though we all know fast food isn’t the best job in the world. I used to anticipate my food would always be wrong, but I usually leave without even checking the burgers anymore. Thank you McDonald’s for being close & exceptional for my family when we don’t feel like cooking.“

“My last review was that this place was a good location, had great people and a good manager but at the time of writing this post now I have to change my review. I'm a regular that goes into the restroom early morning and there's been 1 stall completely out of toilet paper like 3 x in 1 week and it's like all of the sudden the night shift isnt cleaning up the restroom properly at the end of the day! Today it's like they didn't have a key for the toilet paper holders, one of the Stalls had the toilet paper roll on the actual floor, while the other roll sat ontop of the holder. I know I'm not using toilet paper that's been on the floor! I did come way later in the day needing to use the bathroom again and 2 of the Stalls were completely out of toilet paper and the stall with the original toilet paper on the ground is now hanging on the wall for people to use! 🤯 I don't know whether it's a switch in management or less people recently but that's no reason to be slacking on the bathroom maintenance and when I go to tell anyone else but the manager about the toilet paper I feel like I'm bothering them when it's slow. I also buy stuff from here just about daily but I recently had to go back to my car figuring out where else I could use the restroom!!“

“The last time My Wife made a mobile order there were a few issues and missing items from our order. She filed a complaint online and I thought she was wasting her time but today I get a phone call from A manager there apologizing and offering to correct the issue. I 100% understand mistakes are going to happen, especially with the high volume of traffic. The fact that someone reached out willing to correct the problem and apologize is amazing. Keep up the hard work McD’s !!“

“I was on my way to a family emergency on September 5, 2026. I was 200 miles down the road when I realized I had left my wallet at this McDonald's. Since they never answer the phone, I couldn't check and decided to drive back through 10 days later on the way home.
These employees had my wallet and not a dollar of my money was gone, and I had quite a lot of cash on me for the trip. I came back for the wallet, they immediately gave it to me and I noticed EVERYTHING WAS STILL THERE.
Kudos to this location for the integrity and kindness of their employees.“

“I don't eat McDonald's. However, I do love their frappe. The only location I go to for my frappe is this location and the one located in Twin Aire. They actually know what they're doing and serves their customers with respect and overall joy.“

“I want to publicly thank the General Manager (Tabby) for going ABOVE AND BEYOND her duties to help our daughter! She had saved her money for a Happy Meal to get a Squishmallow, but as we were driving home, she realized that we had missed the deadline for that promo. She was in tears the whole way home, so I called the store to see if they had any of those versions of the Happy Meal left. Tabby answered and told me that if I could hold while she got a big order out the drive through, she would check for me. Sure enough, a few minutes later she found some! We came right back to the store to buy another Happy Meal, and I cannot tell you how grateful our daughter was...and this father!! Thank you, Tabby for brightening a little girl's day with your work ethic and kindness.“

“I’ve been coming to this location for years and I do it mainly because of the convenient location near my house as I’m sure everyone does.
However, I just wanna say that I know enjoy coming here because of the young man they’ve recently hired name, Nate or Nathan, but he goes by Nate and he is so sweet so caring and really is verymotivated about his job which makes the entire experience. Absolutely amazing! I know that’s a lot to say for a fast food restaurant, but I’m just saying nowadays to find someone who enjoys their job enough to pass that positivity onto you is a great feeling.“

“Ordered late night. Beverly working the window is a sweetie! Got fresh food! Fresh cookies! Now to say I always have that experience here would be a lie. I also DoorDash. They are less nice. Less helpful. And sometimes don’t come to the speaker to help in drive through at all. It really just depends on the day! But for my personal experience for ordering for me, today was great!!“

“Food is hit and miss I ordered ahead and still had to wait inside 20 minutes for my mobile order. They need workers. but it also doesn't help the atmosphere. It's full.of addicts and people begging non stop. The parking lot is not f asible for the amount of business they have. Workers are friendly but they definitely have a hard time getting great reviews and friendly customer service with all the extra that happens on the corner.“

“Hopefully someone in management sees this review. I was in the drive thru this evening (4/23) around 10pm. There was a lady in a red pickup truck just being overtly racist to the staff. Despite the awfulness thrown at whoever was working the drive thru, the employee maintained a level head and treated that horrid person with more respect than they frankly deserved. I asked her (in a manner and tone fitting for her character) to remove herself from the line to keep it moving. She just started hurling homophobic insults out directed at the me before saying she would be calling corporate to complain as she drove off. It would be a shame if an employee were reprimanded or terminated for the lies of someone that is incapable of treating others with anything but vitriol.“

“I loved this McDonald's, they had free refills, the bathroom was clean and most important of all, FREE DRINKS

Parking: the parking is in front of the location

Kid-friendliness: It has high chairs and it is very welcoming“

“I’ve come through this McDonald’s after my last two concerts and the speed of service and quality of food has been perfect every time. This last time they were wrapped yet still had us out of there in no time. Food is always piping hot, especially the fries and quarter pounder.“

“The breakfast shift is very polite, quick, and hardworking. Just started going to this one and I have zero regrets about it. The last two times ive come the food was hot and fresh, the service was ultra quick, and the workers were pleasent to interact with. A great place for me to have breakfast on the weekends before i go to my job.“

“Well, unfortunately for me, I have to switch McDonald's. The 1 on 5140 west Washington is closer to where I live. But instead I started coming to the on Crawfordsville role, which is so much better, I'm here just as much as I used to be at the one on Washington, and I'm so glad that I switched the food is fresher. The people are much friendlier and they don't have a problem putting anything on my food that I ask if I ask for it fresh it comes fresh. If I need extra onion, they put extra onions, no question asks on top of that. The service is amazing I am so happy that I started coming to the McDonald's on Crawfordsville road because McDonald's on west Washington. I think, is 5140 horrible. The people even the cooks if I say something like they do not cook my food properly. On top of that, the workers supposed to be in there working could see me coming from a mile away and to NOT serve me why I have no clue maybe because I like extra onion, I'm unsure but that was Washington, one is not friendly. They do not serve me, they're horrible. But thank you, Crawfordsville, McDonald's, I love you Especially patrick , through the drive through window i love his energy.He always gave my order correct.And I don't have a problem coming here“

“COULD USE SOME IMPROVEMENT ON MANGERS PART,IT WAS CLEAN,AMWLLRD GOOD..1 OF THE BETTER McDonald's that I have visited!!!loved the way I was treated, I definitely recommend stopping g bye for a burger 🍔 if close by..keep up the great work 👦!!!“

“I brought a group of 18 middle school kids there for breakfast and the staff was outstanding! The manager (shift leader?) went out of his way to make sure we had what we needed. He treated the kids with respect, was kind and courteous. I was really impressed.“

“Stephon took my order through the drive thru and by far such a cool laid back guy I talked to him and told him to keep his great energy he most definitely deserves a raise you dont come by a lot of people like that now an days in fast food joints great A1 service“

“The fries are a little too hot. Won't remove a star for something so small. But they are the only place I can get proper fries. The shorthair guy in blue at the second window is always super friendly and a good reason why we prefer this one.“

“As of May 2022, you have to use the kiosk to place your order. Then your # gets announced for pick up.I ordered and less then 10mins my food was ready. This may be trending for some businesses now as well due to the struggle of hiring and trying to keep employees.“

“Many people working hard so their customers have a good experience. The food is 100% McDonald's. The $5 meal deal delivers. If you order the Limited time Hot Honey on the app, they'll give you the standard hot mustard, clarify when you get your bag and they'll hand it over. 😉“

“This place was on my way home. I had some food points that I wanted to use. I used my mobile app on my phone and placed my order. Then used the drive-thur to pick up my order. The time was doable and my order was correct.

My only problem was that getting in and out of this location isn't the best. The traffic was a bit of a challenge.“

“Best experience at McDonald's I've had in a while. All thanks to the cashier AJ. He wad so attentive and polite. Acknowledged me with a greeting and eye contact every time I approached the counter; before I even made it all the way to the counter. Very very satisfied with the experience. Had to shout him out and let him know his dedication is noticed! 10/10“

“The cashiers were nice. When I finally got my coffee, it was good. I was offered a free breakfast sandwich for the inconvenience but I went ahead and paid for my sausage McGriddle. The inside of the restaurant was way cleaner than I expected. If you know the area then you understand my last statement. I probably won’t come back to this location but it was not bad at all.“

“Outstanding customer service!! Rico works the drive thru, and I see him most of the time when I pull up. He's always pleasant, professional, and attentive. I appreciate that he remembers me and knows I like unsweetened tea, LoL. I'm one who notices great customer service bc of MY business. Kudos to Rico!!“

“I went to McDonald’s for a quick bite and left feeling like a five-star Michelin chef had lovingly microwaved my dinner. The ice cream machine wasn’t broken, so I bought a lottery ticket immediately. Fries were hotter than my love life, and the McChicken spiritually healed me. 10/10 would dine under the golden arches of chaos again.“

“LISTENNNN!! PLEASE GO HERE IN THE MORNINGS!!! DRIVE THE EXTRA MINUTES!!! THE SERVICE IS OLD SCHOOL HOSPITALITY LIKE WE USED TO GET IN THE GOOD OL' DAYS🙌 MY DAY HAS BEEN MADE!! THANK YOUUUU FOR YOUR OUTSTANDING CUSTOMER SERVICE!!!“

“I’d like to think that I’m usually fact-based in my judgement or at least more straightforward, but I have a respect for anyone in the food industry. I’m not a fan of McDonald’s, the food and the company itself (although their ice cream is consistently very good), but I went into today because I was tired and to be honest, I never expect first class service going into McDonald’s. I did not get first class service, which is fine, but I forgot how much patience these workers have with people. They’ve had to deal with a lot and they’re doing a good job. I know nobody probably reads these and this is a ridiculously long rant, but if any of these workers see this I just want you to know you’re doing a good job.“

“***Update - turned into the slowest - On average I'm here at least 20-30mins waiting on an iced coffee AFTER I order it***

The fastest and freshest McDonald's around ... Even when the truck is unloading, they still operate as normal. High-Five to management and staff for making my experience smooth and painless!!“

“I visited this location around 0630 after work on 12/27/2024 and was beyond pleased with the service and the food. The young woman taking my order greeted me with the most pleasant greeting and tone. Her professionalism and warm welcome was a breathe of fresh air in an industry that is known for bad attitudes and poor service. Not here. After ordering, I was greeted again at the first window, but this time she had a smile on her face when she greeted my nephew and I. Manager Tatiana has an OUTSTANDING employee! I am not a fast food kind of woman, but I would stop by just for a glass of water for service like that. The swrvice at the second window did not disappoint. From beginning to end...Great service and my nephew said the food was really good. Keep up the great work!“

“UPDATE:I'd previously rated this location a single star. Been revisiting some places I'd poorly reviewed to see if anything changed. Ordered on the app, I always do, it's cheaper. Order was ready on time, staff was friendly, and the men's room was literally the cleanest bathroom I've has the pleasure of taking a leak, in a long long time. Impressive!“

“Had to go to 2 other McDonald’s before I found this gem! Bit out of the way but ACTUALLY open 24 hours and so nice! They were attentive, kind, friendly, and got everything, even at almost 1 in the morning! Thanks y’all! 💜“

“Been playing monopoly so I've been going here more often I order thru the app and my food is ready when I get to the window no pulling up or over to a waiting spot ...they don't steam the bun on the fish fillet which is something I don't like“

“What can I say? I came for the fried apple pie! Finally they had it and they need to just bring it back for good! While I was there I also got three free McChicken sandwiches and two large fries. Thanks to the errors I my order I was refunded nearly all my money!“

“The drive thru was cool and quick but inside it smelled like dirty cat litter and made me sick smelling the gas station and McDonald's couldn't tell where the smell was coming from bc they are connected but smell stayed on our clothes after leaving so couldn't enjoy the food at all.“

“I know that this location recently experienced a debilitating, sudden and unexpected loss of many employees, prompting a temporary status where employees and managers from other locations are brought in to keep things running while new hires are replenishing staffing shortages.
Initially, my drive-thru experiences about a week ago were plagued with triple the wait time, but that has quickly been remedied.
BIG SHOUT OUT FOR THIS TEAM!
GREAT job adjusting to the rhythms and flows of this location, and thank you for your patience and persistence in serving us.“

“First time I was ever able to go in and out of a McDonald’s through the drive-through in under three minutes ordered my food paid for my food and got my food, hot and fresh. I wish all the McDonald’s was like this plus had friendly service and it was busy.“

“Half the time the place is overly crowded and there's usually always trash everywhere and you got a 50/50 shot of them actually getting your order ready it's not all bad when they do get your food right it's actually pretty decent“

“Its Mcdonalds, drive through is usually busy, I've came through here for past 2 1/2 years and service has improved, especially efficiency.
Between doordash and drive through its busier than you may see.
The facility is always clean.
Busy place“