McDonald's in Indianapolis

“Food is great, the soda is great, even though the left side of the machine will give you flat soda but luckily enough there's also Diet Coke on the right side so no issue there. My issue is if you are going through the drive-thru, the employees, under guidance of management, abuse the system where they have you pull forward to wait for your food so they can get someone behind you who hasn't ordered that is ready sooner, out to them and bring yours when it is ready. I was behind one person, no one behind us, they sent that person around to the front and then they immediately sent me around to the front. This is because they are screwing around with their numbers. You know, how fast it takes to get someone through the system and get the food completed and all that, it will clear out a screen before they even start making the food which isn't what they are supposed to do, and they get you around so they can act like you've already been completed, and it's all because of the stupid system that was put in place many years ago and when you put these systems in place to track things, and then you incentivize people, you're not going to get the right information. So in reality, they are committing fraud against the people who give out bonuses for having good numbers. They're committing fraud if they win awards for being the fastest service against other restaurants who don't pull those shenanigans. I mean, they all do, but I'm just saying, that's what they are doing. My problem is that I have honor and integrity and it feels shameful to purchase stuff from places that are committing fraud right in front of your face. Luckily enough I'm about to move from the East side to the north side, and I won't have to deal with these dishonorable employees anymore“

“SWIG REVIEW NOT MCDONALD'S
I’m not a huge soda drinker, so I never really cared that Swig was here—until my family pulled into the drive-thru and asked me what I wanted. I checked the app and decided on Island Time. Whoa! This drink instantly transported me to a beach vacation! The mango purée, coconut cream, and freshly squeezed orange blended perfectly, and the amazing pebble ice at the end was the cherry on top. AMAZING! This was pure heaven, and I immediately told all my friends about it. I had no idea how good this could be—I’m a changed woman! If you’re in the area, do yourself a favor and grab this drink. Your whole day will feel like sunshine and palm trees! 🍊🌞🌴🍹“

“It was okay. I've been having struggles with the application so I went inside the store in order to get my free fries coupon. Let's talk about 10 minutes to get my food. I'm guessing they were working on drive thru orders before mine. The space is pretty clean and modern. I do have outlets around especially by the bathrooms. They do not keep iced tea in the dining room area so you have to get that special. More McDonald's are doing that though. I'm guessing it's because they have to dump it if they leave it out. It was way better than cracker barrel

Kid-friendliness: No play area.“

“i go here sometimes on the way to work and i think it's been pretty consistently good. sometimes there are errors but staff is friendly about it from my experience. food doesn't usually take too long to come out (especially if you order in advance), and when i ask for extra salty fries, its usually salty just like i like it! probably one of my favorite mcdonalds to go to here in indy.“

“Kinda of a odd experience, I was learning that Mcdonalds really has a legal way of making orders. Younger ladies on the weekend made a great coffee, but Monday I was arguing with my $2.17 Coffee deal with extra Chocolate. Rather have them charge extra for making good coffee

.....
on the other hand I dont think I would pay .59 for a chocolate syrup pump, that would be 4.13 for seven pumps

Really good location for RV or trucks, just wish they had a fountain drink with water and powerade“

“While this isn't the best McDonald's it is in now way a bad McDonald's. They are fast and the food is fresh and hot. The fries need more salt in my opinion but that's an easy fix. I don't think I've spent more than 2 minutes in line before getting everything. And while on occasion they forget a straw they are quick to correct it and apologize. I highly recommend if you need a bite to eat. Additionally the drive through is easy to navigate and has plenty of room to turn.“

“Super nice employees at the drive through! We tried the Wendy’s across the street first and they were so rude, quality and effort was horrible, and they were so slow, so we left the drive through line and crossed the street to McDonald’s. So refreshed by the service, kindness and food here! Please come here instead!“

“My last review was that this place was a good location, had great people and a good manager but at the time of writing this post now I have to change my review. I'm a regular that goes into the restroom early morning and there's been 1 stall completely out of toilet paper like 3 x in 1 week and it's like all of the sudden the night shift isnt cleaning up the restroom properly at the end of the day! Today it's like they didn't have a key for the toilet paper holders, one of the Stalls had the toilet paper roll on the actual floor, while the other roll sat ontop of the holder. I know I'm not using toilet paper that's been on the floor! I did come way later in the day needing to use the bathroom again and 2 of the Stalls were completely out of toilet paper and the stall with the original toilet paper on the ground is now hanging on the wall for people to use! 🤯 I don't know whether it's a switch in management or less people recently but that's no reason to be slacking on the bathroom maintenance and when I go to tell anyone else but the manager about the toilet paper I feel like I'm bothering them when it's slow. I also buy stuff from here just about daily but I recently had to go back to my car figuring out where else I could use the restroom!!“

“There’s a woman at the McDonald’s drive-thru window with dark hair and thin glasses that catches people off guard in the strangest way. She has this calm, unreadable presence like she knows something nobody else in the parking lot does. The whole place is fluorescent lights, fryer noise, tired people asking for sauces, and somehow she moves through it like she’s in a completely different film than everyone else.
I never caught her name, but it feels like it starts with an M. Something sharp and elegant. Mara. Mona. Maybe Madeline. Whatever it is, it fits the energy. Suave in a way that doesn’t try too hard. Mystical in a way that makes you look twice before pulling away from the window. Very good looking and romantic woman“

“I don't eat McDonald's. However, I do love their frappe. The only location I go to for my frappe is this location and the one located in Twin Aire. They actually know what they're doing and serves their customers with respect and overall joy.“

“Went through the drive thru and asked for a large mocha frappe. I know it's a pain to special order them but I think they are too sweet as is so I asked for a shot of espresso. And because of the season, they have peppermint syrup so I asked for that as well. I just want to say thank you to whoever made it because it really was a perfect balance.“

“I loved this McDonald's, they had free refills, the bathroom was clean and most important of all, FREE DRINKS

Parking: the parking is in front of the location

Kid-friendliness: It has high chairs and it is very welcoming“

“The food atmosphere and everything is five star but I have something to share to the manager. Um one of your young men employees with the long blonde hair last night decided that since his drawer was short it’s okay to just short change me.“

“Freezer machine did not work. We had to wait for a long time; to realize that they had not satisfied my order...

I hate kiosks, to order when, I am dinning in.

Dinning room decor and clean.

Customer service was on drive thru.
Bathroom clean

Oh yes love, love the fried apple pies“

“The breakfast shift is very polite, quick, and hardworking. Just started going to this one and I have zero regrets about it. The last two times ive come the food was hot and fresh, the service was ultra quick, and the workers were pleasent to interact with. A great place for me to have breakfast on the weekends before i go to my job.“

“I had a code for a 99 cent. Iced coffee I asked for pumpkin. Everything was fine till I went to get it. And was told it was not
The required oneAll the others were seasonal was not.I think mcdonald's needs to make that clear beforehand but they went on.And let me have it anyway“

“The McDonald's in Greenwood offers a consistent and friendly experience. The staff is attentive, and the service is prompt. The restaurant maintains a clean environment, making it a reliable choice for a quick meal. It's a great spot for families and individuals alike, with a variety of menu options to satisfy different tastes. Whether you're grabbing a coffee or enjoying a full meal, this location delivers the classic McDonald's experience.
They are also one of the fastest McDonald's in the city.“

“I’ve been coming to this location for years and I do it mainly because of the convenient location near my house as I’m sure everyone does.
However, I just wanna say that I know enjoy coming here because of the young man they’ve recently hired name, Nate or Nathan, but he goes by Nate and he is so sweet so caring and really is verymotivated about his job which makes the entire experience. Absolutely amazing! I know that’s a lot to say for a fast food restaurant, but I’m just saying nowadays to find someone who enjoys their job enough to pass that positivity onto you is a great feeling.“

“Liz was incredibly helpful and understood that I ordered breakfast online before 10:30. I pulled up right when the app said they were making my order then as soon as I come in the cancelled it. I think it was because they had a lot of orders and when it came to mine it was past the breakfast period. She got the items she could and saved me from getting yelled at by my mom lol. This is a good employee that cares.“

“As soon as I walked in, I was greeted by a nice worker. That made me happy, I ordered the Big Mac, a medium fry, and a coke. Food was great, workers were even better, but the place was pretty dirty. Their tables were pretty sticky and nasty feeling, there were spilled drinks, and lots of crumbs everywhere. Overall pretty good!“

“The fries are a little too hot. Won't remove a star for something so small. But they are the only place I can get proper fries. The shorthair guy in blue at the second window is always super friendly and a good reason why we prefer this one.“

“Well, unfortunately for me, I have to switch McDonald's. The 1 on 5140 west Washington is closer to where I live. But instead I started coming to the on Crawfordsville role, which is so much better, I'm here just as much as I used to be at the one on Washington, and I'm so glad that I switched the food is fresher. The people are much friendlier and they don't have a problem putting anything on my food that I ask if I ask for it fresh it comes fresh. If I need extra onion, they put extra onions, no question asks on top of that. The service is amazing I am so happy that I started coming to the McDonald's on Crawfordsville road because McDonald's on west Washington. I think, is 5140 horrible. The people even the cooks if I say something like they do not cook my food properly. On top of that, the workers supposed to be in there working could see me coming from a mile away and to NOT serve me why I have no clue maybe because I like extra onion, I'm unsure but that was Washington, one is not friendly. They do not serve me, they're horrible. But thank you, Crawfordsville, McDonald's, I love you Especially patrick , through the drive through window i love his energy.He always gave my order correct.And I don't have a problem coming here“

“As of May 2022, you have to use the kiosk to place your order. Then your # gets announced for pick up.I ordered and less then 10mins my food was ready. This may be trending for some businesses now as well due to the struggle of hiring and trying to keep employees.“

“Many people working hard so their customers have a good experience. The food is 100% McDonald's. The $5 meal deal delivers. If you order the Limited time Hot Honey on the app, they'll give you the standard hot mustard, clarify when you get your bag and they'll hand it over. 😉“

“This place was on my way home. I had some food points that I wanted to use. I used my mobile app on my phone and placed my order. Then used the drive-thur to pick up my order. The time was doable and my order was correct.

My only problem was that getting in and out of this location isn't the best. The traffic was a bit of a challenge.“

“This location is a picture of efficiency, open 24 hours except for a couple hours early Monday & Tuesday mornings (2am -4am). I've been frequenting this location for almost 20 years, and it only gets better.

Parking: Location shared with a BP gas station/mini-mart.“

“Hopefully someone in management sees this review. I was in the drive thru this evening (4/23) around 10pm. There was a lady in a red pickup truck just being overtly racist to the staff. Despite the awfulness thrown at whoever was working the drive thru, the employee maintained a level head and treated that horrid person with more respect than they frankly deserved. I asked her (in a manner and tone fitting for her character) to remove herself from the line to keep it moving. She just started hurling homophobic insults out directed at the me before saying she would be calling corporate to complain as she drove off. It would be a shame if an employee were reprimanded or terminated for the lies of someone that is incapable of treating others with anything but vitriol.“

“Ordered late night. Beverly working the window is a sweetie! Got fresh food! Fresh cookies! Now to say I always have that experience here would be a lie. I also DoorDash. They are less nice. Less helpful. And sometimes don’t come to the speaker to help in drive through at all. It really just depends on the day! But for my personal experience for ordering for me, today was great!!“

“***Update - turned into the slowest - On average I'm here at least 20-30mins waiting on an iced coffee AFTER I order it***

The fastest and freshest McDonald's around ... Even when the truck is unloading, they still operate as normal. High-Five to management and staff for making my experience smooth and painless!!“

“I brought a group of 18 middle school kids there for breakfast and the staff was outstanding! The manager (shift leader?) went out of his way to make sure we had what we needed. He treated the kids with respect, was kind and courteous. I was really impressed.“

“Busy place its next to a busy highway and truck stop. Taking that into consideration I had to wait a little longer than normal. I would say as far as McDonald's it normal food taste and quality. Will stop in again on my next road trip.“

“Best experience at McDonald's I've had in a while. All thanks to the cashier AJ. He wad so attentive and polite. Acknowledged me with a greeting and eye contact every time I approached the counter; before I even made it all the way to the counter. Very very satisfied with the experience. Had to shout him out and let him know his dedication is noticed! 10/10“

“The cashiers were nice. When I finally got my coffee, it was good. I was offered a free breakfast sandwich for the inconvenience but I went ahead and paid for my sausage McGriddle. The inside of the restaurant was way cleaner than I expected. If you know the area then you understand my last statement. I probably won’t come back to this location but it was not bad at all.“

“Mr Justin was kind , he made sure food was hot and fresh. Wife get crazzy when its cold. His Professionalism was top amazing. It was Late night, I expected lazy people. But He was kind and did his job. If Justin there you will be tooken care of. Fresh with a smile. And he did not lie it was hot and good.“

“I visited this location around 0630 after work on 12/27/2024 and was beyond pleased with the service and the food. The young woman taking my order greeted me with the most pleasant greeting and tone. Her professionalism and warm welcome was a breathe of fresh air in an industry that is known for bad attitudes and poor service. Not here. After ordering, I was greeted again at the first window, but this time she had a smile on her face when she greeted my nephew and I. Manager Tatiana has an OUTSTANDING employee! I am not a fast food kind of woman, but I would stop by just for a glass of water for service like that. The swrvice at the second window did not disappoint. From beginning to end...Great service and my nephew said the food was really good. Keep up the great work!“

“Updated review: Not sure if management change, but this McDonald's has improved greatly. Quiet atmosphere, completely different staff, and very clean.
The service inside is a little slow, but food is always hot and fresh. The staff is friendly and look like they all are working hard.
Way better than the absolute chaos it used to be!
Food is okay, pretty standard McDonald's fare. The location is absolute chaos, employees yelling, music playing, always a mess. Nearly every time I go, they either forget part of my order or make it wrong. I've even sat and waited for 15 minutes in my car only to find out they forgot to make my order. Had I not said something, I wonder how long I would have sat. Corporate should definitely take a look at this location.“

“Outstanding customer service!! Rico works the drive thru, and I see him most of the time when I pull up. He's always pleasant, professional, and attentive. I appreciate that he remembers me and knows I like unsweetened tea, LoL. I'm one who notices great customer service bc of MY business. Kudos to Rico!!“

“Stephon took my order through the drive thru and by far such a cool laid back guy I talked to him and told him to keep his great energy he most definitely deserves a raise you dont come by a lot of people like that now an days in fast food joints great A1 service“

“Placed An App Curbside Order...But Cudn't Get Arrival Feature To Work...So Went Inside To Counter. It's Kind Of A 😎😎 SetUp - Looks Recently Renovated...But Get'n Meals Was A Bit Slow. The Staff Were Great - MayB Just Get'n Used To Different Software Program Or Someth'n🤔
Food Was Good😋“

“I went to McDonald’s for a quick bite and left feeling like a five-star Michelin chef had lovingly microwaved my dinner. The ice cream machine wasn’t broken, so I bought a lottery ticket immediately. Fries were hotter than my love life, and the McChicken spiritually healed me. 10/10 would dine under the golden arches of chaos again.“

“What can I say? I came for the fried apple pie! Finally they had it and they need to just bring it back for good! While I was there I also got three free McChicken sandwiches and two large fries. Thanks to the errors I my order I was refunded nearly all my money!“

“I know that this location recently experienced a debilitating, sudden and unexpected loss of many employees, prompting a temporary status where employees and managers from other locations are brought in to keep things running while new hires are replenishing staffing shortages.
Initially, my drive-thru experiences about a week ago were plagued with triple the wait time, but that has quickly been remedied.
BIG SHOUT OUT FOR THIS TEAM!
GREAT job adjusting to the rhythms and flows of this location, and thank you for your patience and persistence in serving us.“

“UPDATE:I'd previously rated this location a single star. Been revisiting some places I'd poorly reviewed to see if anything changed. Ordered on the app, I always do, it's cheaper. Order was ready on time, staff was friendly, and the men's room was literally the cleanest bathroom I've has the pleasure of taking a leak, in a long long time. Impressive!“

“Decently clean location that was quick to make my 2 orders of small fries and small drink. The 2 small fries were fairly big, equaled at least a large fry together and they were free from McDonald's Monopoly. Nice to have a soda fountain in the lobby still as some locations are removing them.“

“Half the time the place is overly crowded and there's usually always trash everywhere and you got a 50/50 shot of them actually getting your order ready it's not all bad when they do get your food right it's actually pretty decent“

“Been playing monopoly so I've been going here more often I order thru the app and my food is ready when I get to the window no pulling up or over to a waiting spot ...they don't steam the bun on the fish fillet which is something I don't like“

“I had a great experience at this McDonald’s location. The customer service was excellent, and the staff were friendly and attentive throughout my visit. The food really stood out—everything was fresh, well-prepared, and honestly better than expected. I was pleasantly surprised by the quality and how quickly everything was served without sacrificing freshness. Overall, a very satisfying visit, and I would definitely recommend this location for a quick meal with consistently good service and food quality.“

“Got my order wrong, had to go back thru drive thru and still had to pay for the food the rung up wrong to begin with . Then ended up with 4 biscuits when they could had just gave me the diffrence, normal McDonald things , overall the food was good .“