McDonald's in Indianapolis

“I love mcdonald's.
It doesn't matter which mcdonald's I go to. They're all awesome..
My only complaint is that the need to keep up with the batteries in the soap dispensers in the bathrooms.
I need to replace the batteries more often“

“Food is great, the soda is great, even though the left side of the machine will give you flat soda but luckily enough there's also Diet Coke on the right side so no issue there. My issue is if you are going through the drive-thru, the employees, under guidance of management, abuse the system where they have you pull forward to wait for your food so they can get someone behind you who hasn't ordered that is ready sooner, out to them and bring yours when it is ready. I was behind one person, no one behind us, they sent that person around to the front and then they immediately sent me around to the front. This is because they are screwing around with their numbers. You know, how fast it takes to get someone through the system and get the food completed and all that, it will clear out a screen before they even start making the food which isn't what they are supposed to do, and they get you around so they can act like you've already been completed, and it's all because of the stupid system that was put in place many years ago and when you put these systems in place to track things, and then you incentivize people, you're not going to get the right information. So in reality, they are committing fraud against the people who give out bonuses for having good numbers. They're committing fraud if they win awards for being the fastest service against other restaurants who don't pull those shenanigans. I mean, they all do, but I'm just saying, that's what they are doing. My problem is that I have honor and integrity and it feels shameful to purchase stuff from places that are committing fraud right in front of your face. Luckily enough I'm about to move from the East side to the north side, and I won't have to deal with these dishonorable employees anymore“

“Kinda of a odd experience, I was learning that Mcdonalds really has a legal way of making orders. Younger ladies on the weekend made a great coffee, but Monday I was arguing with my $2.17 Coffee deal with extra Chocolate. Rather have them charge extra for making good coffee

.....
on the other hand I dont think I would pay .59 for a chocolate syrup pump, that would be 4.13 for seven pumps

Really good location for RV or trucks, just wish they had a fountain drink with water and powerade“

“i go here sometimes on the way to work and i think it's been pretty consistently good. sometimes there are errors but staff is friendly about it from my experience. food doesn't usually take too long to come out (especially if you order in advance), and when i ask for extra salty fries, its usually salty just like i like it! probably one of my favorite mcdonalds to go to here in indy.“

“Recently went to this McDonald's. It was definitely cold in there so it was nice. Service was amazing and food was fresh. Only thing I can complain about is the sketchy of people that are outside and when I went to get my drink 5 small flies came out so they should definitely get that checked. It kind of disturbed me but overall they gave me a different drink from their other machine and it was all good.“

“It was okay. I've been having struggles with the application so I went inside the store in order to get my free fries coupon. Let's talk about 10 minutes to get my food. I'm guessing they were working on drive thru orders before mine. The space is pretty clean and modern. I do have outlets around especially by the bathrooms. They do not keep iced tea in the dining room area so you have to get that special. More McDonald's are doing that though. I'm guessing it's because they have to dump it if they leave it out. It was way better than cracker barrel

Kid-friendliness: No play area.“

“I ordered breakfast for my wife and I. Sausage and egg McMuffin meal.... As everyone should order. IMO the best sandwich hands down. For some reason I ordered a egg McMuffin meal, which I rarely order. I had been having heartburn issues so I stayed away from the sausage patty. When I received my food everything was there so I took off to pick my wife up from work close by. Whan I opened the egg McMuffin... It had Bacon on it. And like one strip! This blew my mind. I, a long with I believe everyone else in this world, love bacon. But the sandwich is supposed to have Canadian bacon. They are different right? I don't know. I ordered what I wanted because that's what I wanted. Lol. The sandwich was very good. But I did not order that.“

“Ordered, asked for a packet of mustard, they put it in the order. Drive to pickup window, am told to pull into waiting spot. Food finally comes...no mustard packet! Always check your bag to make sure you get everything you need to enjoy your food“

“My last review was that this place was a good location, had great people and a good manager but at the time of writing this post now I have to change my review. I'm a regular that goes into the restroom early morning and there's been 1 stall completely out of toilet paper like 3 x in 1 week and it's like all of the sudden the night shift isnt cleaning up the restroom properly at the end of the day! Today it's like they didn't have a key for the toilet paper holders, one of the Stalls had the toilet paper roll on the actual floor, while the other roll sat ontop of the holder. I know I'm not using toilet paper that's been on the floor! I did come way later in the day needing to use the bathroom again and 2 of the Stalls were completely out of toilet paper and the stall with the original toilet paper on the ground is now hanging on the wall for people to use! 🤯 I don't know whether it's a switch in management or less people recently but that's no reason to be slacking on the bathroom maintenance and when I go to tell anyone else but the manager about the toilet paper I feel like I'm bothering them when it's slow. I also buy stuff from here just about daily but I recently had to go back to my car figuring out where else I could use the restroom!!“

“I don't eat McDonald's. However, I do love their frappe. The only location I go to for my frappe is this location and the one located in Twin Aire. They actually know what they're doing and serves their customers with respect and overall joy.“

“I’ve been coming to this location for years and I do it mainly because of the convenient location near my house as I’m sure everyone does.
However, I just wanna say that I know enjoy coming here because of the young man they’ve recently hired name, Nate or Nathan, but he goes by Nate and he is so sweet so caring and really is verymotivated about his job which makes the entire experience. Absolutely amazing! I know that’s a lot to say for a fast food restaurant, but I’m just saying nowadays to find someone who enjoys their job enough to pass that positivity onto you is a great feeling.“

“Best McDonald's i had in years I went back the next day just make sure everything is ordered was fresh even the blackberry passion refresher had that the next day also fried apple pie was great 👍🏾 👌🏾 😋 🙌🏾 😎“

“The food atmosphere and everything is five star but I have something to share to the manager. Um one of your young men employees with the long blonde hair last night decided that since his drawer was short it’s okay to just short change me.“

“Freezer machine did not work. We had to wait for a long time; to realize that they had not satisfied my order...

I hate kiosks, to order when, I am dinning in.

Dinning room decor and clean.

Customer service was on drive thru.
Bathroom clean

Oh yes love, love the fried apple pies“

“The breakfast shift is very polite, quick, and hardworking. Just started going to this one and I have zero regrets about it. The last two times ive come the food was hot and fresh, the service was ultra quick, and the workers were pleasent to interact with. A great place for me to have breakfast on the weekends before i go to my job.“

“COULD USE SOME IMPROVEMENT ON MANGERS PART,IT WAS CLEAN,AMWLLRD GOOD..1 OF THE BETTER McDonald's that I have visited!!!loved the way I was treated, I definitely recommend stopping g bye for a burger 🍔 if close by..keep up the great work 👦!!!“

“The McDonald's in Greenwood offers a consistent and friendly experience. The staff is attentive, and the service is prompt. The restaurant maintains a clean environment, making it a reliable choice for a quick meal. It's a great spot for families and individuals alike, with a variety of menu options to satisfy different tastes. Whether you're grabbing a coffee or enjoying a full meal, this location delivers the classic McDonald's experience.
They are also one of the fastest McDonald's in the city.“

“Hopefully someone in management sees this review. I was in the drive thru this evening (4/23) around 10pm. There was a lady in a red pickup truck just being overtly racist to the staff. Despite the awfulness thrown at whoever was working the drive thru, the employee maintained a level head and treated that horrid person with more respect than they frankly deserved. I asked her (in a manner and tone fitting for her character) to remove herself from the line to keep it moving. She just started hurling homophobic insults out directed at the me before saying she would be calling corporate to complain as she drove off. It would be a shame if an employee were reprimanded or terminated for the lies of someone that is incapable of treating others with anything but vitriol.“

“The last time My Wife made a mobile order there were a few issues and missing items from our order. She filed a complaint online and I thought she was wasting her time but today I get a phone call from A manager there apologizing and offering to correct the issue. I 100% understand mistakes are going to happen, especially with the high volume of traffic. The fact that someone reached out willing to correct the problem and apologize is amazing. Keep up the hard work McD’s !!“

“I want to publicly thank the General Manager (Tabby) for going ABOVE AND BEYOND her duties to help our daughter! She had saved her money for a Happy Meal to get a Squishmallow, but as we were driving home, she realized that we had missed the deadline for that promo. She was in tears the whole way home, so I called the store to see if they had any of those versions of the Happy Meal left. Tabby answered and told me that if I could hold while she got a big order out the drive through, she would check for me. Sure enough, a few minutes later she found some! We came right back to the store to buy another Happy Meal, and I cannot tell you how grateful our daughter was...and this father!! Thank you, Tabby for brightening a little girl's day with your work ethic and kindness.“

“The fries are a little too hot. Won't remove a star for something so small. But they are the only place I can get proper fries. The shorthair guy in blue at the second window is always super friendly and a good reason why we prefer this one.“

“I loved this McDonald's, they had free refills, the bathroom was clean and most important of all, FREE DRINKS

Parking: the parking is in front of the location

Kid-friendliness: It has high chairs and it is very welcoming“

“Well, unfortunately for me, I have to switch McDonald's. The 1 on 5140 west Washington is closer to where I live. But instead I started coming to the on Crawfordsville role, which is so much better, I'm here just as much as I used to be at the one on Washington, and I'm so glad that I switched the food is fresher. The people are much friendlier and they don't have a problem putting anything on my food that I ask if I ask for it fresh it comes fresh. If I need extra onion, they put extra onions, no question asks on top of that. The service is amazing I am so happy that I started coming to the McDonald's on Crawfordsville road because McDonald's on west Washington. I think, is 5140 horrible. The people even the cooks if I say something like they do not cook my food properly. On top of that, the workers supposed to be in there working could see me coming from a mile away and to NOT serve me why I have no clue maybe because I like extra onion, I'm unsure but that was Washington, one is not friendly. They do not serve me, they're horrible. But thank you, Crawfordsville, McDonald's, I love you Especially patrick , through the drive through window i love his energy.He always gave my order correct.And I don't have a problem coming here“

“I brought a group of 18 middle school kids there for breakfast and the staff was outstanding! The manager (shift leader?) went out of his way to make sure we had what we needed. He treated the kids with respect, was kind and courteous. I was really impressed.“

“Many people working hard so their customers have a good experience. The food is 100% McDonald's. The $5 meal deal delivers. If you order the Limited time Hot Honey on the app, they'll give you the standard hot mustard, clarify when you get your bag and they'll hand it over. 😉“

“This place was on my way home. I had some food points that I wanted to use. I used my mobile app on my phone and placed my order. Then used the drive-thur to pick up my order. The time was doable and my order was correct.

My only problem was that getting in and out of this location isn't the best. The traffic was a bit of a challenge.“

“This location is a picture of efficiency, open 24 hours except for a couple hours early Monday & Tuesday mornings (2am -4am). I've been frequenting this location for almost 20 years, and it only gets better.

Parking: Location shared with a BP gas station/mini-mart.“

“Ordered late night. Beverly working the window is a sweetie! Got fresh food! Fresh cookies! Now to say I always have that experience here would be a lie. I also DoorDash. They are less nice. Less helpful. And sometimes don’t come to the speaker to help in drive through at all. It really just depends on the day! But for my personal experience for ordering for me, today was great!!“

“As of May 2022, you have to use the kiosk to place your order. Then your # gets announced for pick up.I ordered and less then 10mins my food was ready. This may be trending for some businesses now as well due to the struggle of hiring and trying to keep employees.“

“I had a good experience at McDonald’s and was happy with my visit. The restaurant was clean, organized, and had a comfortable atmosphere. The staff were friendly, polite, and helpful, which made the experience better. My order was prepared in a reasonable amount of time, and the food was served hot and fresh.

The food tasted good and was exactly what I expected from McDonald’s. The fries were fresh, the burger was tasty, and everything was prepared well. The portions were also good, and the prices were reasonable for a quick meal. I also liked that there were plenty of choices on the menu, whether you are looking for a burger, chicken, breakfast, fries, dessert, or a drink.

The service was quick and efficient, which is especially important when you are stopping by for a quick meal. The employees handled the orders professionally and made sure everything was correct. I did not have any problems during my visit, and everything went smoothly from ordering to receiving my food.

Overall, I had a positive experience at this McDonald’s. The food was good, the service was friendly, and the restaurant was clean. It is a convenient place to stop when you want something quick, affordable, and familiar. I would definitely come back again when I am in the area and would recommend it to anyone looking for a quick and easy meal.“

“Best experience at McDonald's I've had in a while. All thanks to the cashier AJ. He wad so attentive and polite. Acknowledged me with a greeting and eye contact every time I approached the counter; before I even made it all the way to the counter. Very very satisfied with the experience. Had to shout him out and let him know his dedication is noticed! 10/10“

“The cashiers were nice. When I finally got my coffee, it was good. I was offered a free breakfast sandwich for the inconvenience but I went ahead and paid for my sausage McGriddle. The inside of the restaurant was way cleaner than I expected. If you know the area then you understand my last statement. I probably won’t come back to this location but it was not bad at all.“

“I’d like to think that I’m usually fact-based in my judgement or at least more straightforward, but I have a respect for anyone in the food industry. I’m not a fan of McDonald’s, the food and the company itself (although their ice cream is consistently very good), but I went into today because I was tired and to be honest, I never expect first class service going into McDonald’s. I did not get first class service, which is fine, but I forgot how much patience these workers have with people. They’ve had to deal with a lot and they’re doing a good job. I know nobody probably reads these and this is a ridiculously long rant, but if any of these workers see this I just want you to know you’re doing a good job.“

“We just left this location and had a very good experience. The gentleman who seemed to be the manager at the window was very proffesional and had a great attitude, he greeted us and gave us our sodas and our food came out in a timely manner and all of our food was Correct, Hot and Fresh. We have been here during the night shift and we were not very pleased. The night shift should take some notes from the day shift and this location will not have a problem getting repeat customers.“

“***Update - turned into the slowest - On average I'm here at least 20-30mins waiting on an iced coffee AFTER I order it***

The fastest and freshest McDonald's around ... Even when the truck is unloading, they still operate as normal. High-Five to management and staff for making my experience smooth and painless!!“

“I visited this location around 0630 after work on 12/27/2024 and was beyond pleased with the service and the food. The young woman taking my order greeted me with the most pleasant greeting and tone. Her professionalism and warm welcome was a breathe of fresh air in an industry that is known for bad attitudes and poor service. Not here. After ordering, I was greeted again at the first window, but this time she had a smile on her face when she greeted my nephew and I. Manager Tatiana has an OUTSTANDING employee! I am not a fast food kind of woman, but I would stop by just for a glass of water for service like that. The swrvice at the second window did not disappoint. From beginning to end...Great service and my nephew said the food was really good. Keep up the great work!“

“Outstanding customer service!! Rico works the drive thru, and I see him most of the time when I pull up. He's always pleasant, professional, and attentive. I appreciate that he remembers me and knows I like unsweetened tea, LoL. I'm one who notices great customer service bc of MY business. Kudos to Rico!!“

“Stephon took my order through the drive thru and by far such a cool laid back guy I talked to him and told him to keep his great energy he most definitely deserves a raise you dont come by a lot of people like that now an days in fast food joints great A1 service“

“Placed An App Curbside Order...But Cudn't Get Arrival Feature To Work...So Went Inside To Counter. It's Kind Of A 😎😎 SetUp - Looks Recently Renovated...But Get'n Meals Was A Bit Slow. The Staff Were Great - MayB Just Get'n Used To Different Software Program Or Someth'n🤔
Food Was Good😋“

“I went to McDonald’s for a quick bite and left feeling like a five-star Michelin chef had lovingly microwaved my dinner. The ice cream machine wasn’t broken, so I bought a lottery ticket immediately. Fries were hotter than my love life, and the McChicken spiritually healed me. 10/10 would dine under the golden arches of chaos again.“

“What can I say? I came for the fried apple pie! Finally they had it and they need to just bring it back for good! While I was there I also got three free McChicken sandwiches and two large fries. Thanks to the errors I my order I was refunded nearly all my money!“

“UPDATE:I'd previously rated this location a single star. Been revisiting some places I'd poorly reviewed to see if anything changed. Ordered on the app, I always do, it's cheaper. Order was ready on time, staff was friendly, and the men's room was literally the cleanest bathroom I've has the pleasure of taking a leak, in a long long time. Impressive!“

“Been playing monopoly so I've been going here more often I order thru the app and my food is ready when I get to the window no pulling up or over to a waiting spot ...they don't steam the bun on the fish fillet which is something I don't like“

“Staff are great and food is always hot and fresh but every single time I come here, a customer is trying to get into a physical fight with either another customer or the staff themself and it’s to a point where I feel like the company should have a security guard here. If you have kids I don’t think you should bring them here cause it gets BADDD“

“I know that this location recently experienced a debilitating, sudden and unexpected loss of many employees, prompting a temporary status where employees and managers from other locations are brought in to keep things running while new hires are replenishing staffing shortages.
Initially, my drive-thru experiences about a week ago were plagued with triple the wait time, but that has quickly been remedied.
BIG SHOUT OUT FOR THIS TEAM!
GREAT job adjusting to the rhythms and flows of this location, and thank you for your patience and persistence in serving us.“

“Decently clean location that was quick to make my 2 orders of small fries and small drink. The 2 small fries were fairly big, equaled at least a large fry together and they were free from McDonald's Monopoly. Nice to have a soda fountain in the lobby still as some locations are removing them.“

“Half the time the place is overly crowded and there's usually always trash everywhere and you got a 50/50 shot of them actually getting your order ready it's not all bad when they do get your food right it's actually pretty decent“

“Got my order wrong, had to go back thru drive thru and still had to pay for the food the rung up wrong to begin with . Then ended up with 4 biscuits when they could had just gave me the diffrence, normal McDonald things , overall the food was good .“