Wendy's in Greenwood

“I'm giving a 5-star review for improvement. We ate inside. The manager - Douglas - is trying hard to bring this up. He's apparently working on the Franklin Wendy's at the same time, so a tough task. They were short staffed, but the food was warm and done right. I don't particularly care for the kiosk-only option, and one of the kiosks was down, but it's at least a way to deal with the short staffing. Douglas came out after the rush was over and thanked everyone who had to wait a bit. One guy got his order misplaced, so Douglas made a new one and brought out cookies for his kids as compliments for the mistake. He owned the issue, and took quick action to resolve it.

It's not perfect, but getting a lot better than it had been over the past year or two. I can't deny myself a spicy chicken sandwich and their real lemonades, so I've been going anyway, but definitely happy that they're taking steps to improve.“

“I gave the young black man at the window five stars since he was so busy that I was unable to ask him for his name. His customer service is excellent; I have never seen or experienced it at a fast food restaurant. Keep it up; you're going somewhere with that lovely smile and positive attitude. Your vibe is everything!I was astounded!
I was there between 8:05pm and 8:15pm.“