Wendy's in Muncie

“I highly recommend this Wendy's location. The staff were patient while we were selecting our food items and were also professional and kind. The food tasted fresh and was delicious! The restaurant itself was immaculate. I haven't seen a fast food establishment look that clean in a long while. The atmosphere was wonderful and fun music playing in the background that my 8 year old daughter really enjoyed! The owner of this Wendy's should be so proud of the staff running it. Just wow!!“

“I'm pleasantly surprised by this Wendy's. I've been here several times now and the employees have always been very nice to me. I'm so used to fast food workers being short that it took me by surprise. I really do enjoy coming here and really appreciate the staff. 10/10 Wendy's 🩷“

“I go here often.
One time the service was exceptionally slow. Anamalously slow.
I filled out a complaint form.
The general manager personally called me and made it right.
I'm not saying this to tell people to complain in an attempt to get something out of it. That's wrong.

I'm mentioning this story in order to say things are USUALLY good here but when they're not management tries to be responsive to make things better.

I just had a horrible customer service experience at an unrelated field and company. They published my personal info (phone number and address) online under the review to intimidate me. Sadly it worked and I deleted the review. Then this other business (again NOT Wendy's) found my place of business and left a retaliatory negative review despite never having been there.

There are many shady business practices out there. This recent reminder of that reminded me of months ago where the manager of Muncie's Wendy's did the opposite of that and did things RIGHT in responding to customers.

Therefore, I thought I would leave a positive review for Wendy's who responded to a complaint with urgency and care. Thank you.“