Burger King in Indianapolis

“Best Burger King in Indy! They deserve a recognition for amazing food and customer service! The managers there know us by now and they never disappoint! The food is so fresh and I even change my mind sometimes and they are so polite about it! We go out of our way to go here because we refuse to go to the one by the mall on 31 where they treat you terrible and the food is cold. This is worth going a little out of the way! 👏🏻🏆“

“Went to this location on a Friday at lunchtime and the place was slammed with cars in the drive thru and people ordering inside. The staff remained calm, worked efficiently, and got thru the rush very well. The food was very good as well. I was impressed with how they handled the pressure.“

“This is really one of the better Burger King that I've been to in quite some time.
The two managers (supervisors) were both very friendly. Especially the one with the short reddish hair. Never been here before, probably won't be back again but kudos to a good job.“

“Love this place! My autistic son loves the familia crew here! They're watched him grow, cheered him on, and celebrated all milestones. When he goes in to order, they are patient ,kind and warm. They even help him thru the process (he's only 7) of learning ♡ forever grateful!!“

“Customer Service was amazing like always. I forgot the lady's name but she is always so nice an sweet she doesn't miss a beat.An I love in Bloomington I don't even go to mine there cause of customer service issues. But she is just the best I wish I could remember her name. Long ponytail. She was amazing 💚💚💚“

“Great drive thru manners and food was good and hot and delicious and they didn’t put tomatoes on my whopper just like I ordered it because of allergies and they asked if I wanted ketchup on my whopper because of my allergies to tomato ?,I’ll be back!!!“

“This is the location you need to go to. Food is hot and fresh so there will be a little wait. We're friendly with with the day and evening staff. Brought them doughnuts from Long's as a thank you.
Times are hard for everyone. A genuine thank you for all they do goes a long way.“

“This location has been hit-or-miss for many years. I think they have a lot of turn over.
But today I stopped in and was surprised by the service. Despite being very busy, the evening rush hour team did a great job. A wonderful lady named Pam particularly went out of her way to make me feel like a valued customer. I previously avoided this BK before because of bad service in the past. But because Pam was so awesome (despite being crazy busy), I'm going to make a point of giving this location another chance. Thanks, Pam!“

“I stopped at Burger King for a quick bite while running around town. Nothing fancy, just a classic fast-food stop when you’re hungry and don’t want to think too much. I grabbed a Whopper and fries, and it did exactly what it’s supposed to do—hot, filling, and fast. Sometimes simple fast food just hits the spot.“

“This latest visit to burger.King has redeemed them in my opinion. I ordered a whopper without onions and a plane whopper.For my wife, i have to say I don't know who was working tonight.But that was the best whopper I have ever had from burger king.If they all tasted that good, we would be eating there every day. If you're ever in the neighborhood, be sure to stop by. And check out this particular Burger King. I highly recommend it..“

“The server was awesome! She was polite and helpful. I gave a four star rating because it was a ten minute wait for the coffee to finish brewing. I just felt like breakfast at 10 am would be a time when coffee would be ready. Maybe they were short staffed. I will return however.“

“Very polite! I got the wrong sandwiches and they replaced very quickly. Friendly and prompt. I ordered online and the food still tasted fresh. I appreciate you night crew! PS... warn people that the candied maple bacon is SPICEY!!! 🥵🥵“

“I have a problem with your app. When you're in the location or actually in the parking lot of the burger king that you are wanting to go into. It gives you a different location other than the one that you're at. I paid it on the app, not realizing that it was paying it at another location. I then went to talk to the manager. He called the other location, and then I was able to still get my my food. Which I was very pleased with?Yeah, it didn't recognize the location that I was at.“

“The manager here is awesome. I used the bk app for a pickup delivery for the first time and didn't pick the toppings correctly. She didn't hesitate to ask me what I wanted on my burger and directed the cook to make me a new fresh one. She was very kind, and even put on fresh onion rings for me since the burger was being remade. Very impressed with the cleanliness of the place, and how well she runs her crew. ?“

“Best BK in Indy. Some of the best fast food and service from any drive through restaurant in the last year! I work late nights they're open late, huge plus. Tonight and the previous 3 to 4 times I've stopped in the last 6 months the food has been fresh, delicious, and correct. The service is fast and always friendly. There were maybe 6 cars in front of me in drive thru and I was helped and out of there in less than 5 minutes. Consistency is everything in food service and industry and youre killing it in consistency. I'm sincerely impressed with this Burger King. Great job!“

“Came thru drive thru on Easter Sunday, I had ordered online, however when I got to the window I realized I forgot to order a drink! The gentleman working the drive thru named Martin was already greeting me with a smile, and when I explained that I needed to add to my order he made me feel like it happens all the time and it would be no problem at all to add that item! It was so refreshing because I do this quite often actually and usually I go across the street to a different restaurant where they not only get irritated but tell me I have to pull around and go back through the drive-thru!It’s already a holiday when most people don't want to work and they want to go home with their families and I just thought to myself "look at this young man here who is probably been working for several hours already today and he is just got a huge smile on his face was very warm, inviting, and respectful and I was just so blessed to have such a warm experience" we all take so much time out of our lives to complain when someone does something wrong, but if someone goes out of their way to be nice to you, it takes a few minutes to give that person a pat on the back and I definitely believe that Martin at Burger King on Keystone deserves that pat on the back! I called to ask his name from the manager of the store, and even she was an awesome person to speak to over the phone. I wish I would've gotten her name seems like the crew at Burger King. Sure does love their job, and it shows! Like I said, Burger King is not usually my go to, but just for the customer service alone it daggone sure will be In the future!I gave five stars, but that's only because I couldn't give six!!!“

“They just remodeled this location and it looks great. But there is no signage for the drive thru. I went for a reward cheeseburger and it was tasty but cold.
Customer Service by the African American young lady good and to the point.“

“Custom sandwich incorrect...ordered a whopper with no pickle or lettuce...but it had 5 pickle slices and NO tomato. Tried to call to speak to manager, but no one picked up...went to voice-mail. I do think they've recently hired a new crew, which is great, but they should be able to read & know the difference between tomato & pickles. Here's hoping this crew gets it right soon.“

“I want it on record that Taliyah and Tiffany are absolutely amazing. I went to Burger King and they were the only people doing customer service and food. They were so professional and calm and friendly despite everything being against them. Frankly, they deserve a raise. Well done, ladies!“

“I used to live in this neighborhood and avoided this place but I have to admit. This visit was a pleasant surprise!!!! The service was great and the food was not only fresh but really tasty. I would go out of my way to come here vs. Some of the better locations.“

“Amazing staff there I came through on my bike and couldn't find my bank card I got a bacon cheeseburger off dollar menus and the sweet manager payed it for me and they are always pleasant at the window. It puts my faith back in fast food employees I'm greatful for the kindness and smiles..“

“During my recent visit to Burger King, I observed certain areas regarding cleanliness. While the overall dining area was adequately maintained, I noticed some tables exhibiting remnants of previous patrons' meals, requiring a more thorough cleaning regimen. Additionally, there were instances of minor spillages on the floor, contributing to a slight compromise in the ambiance. Attention to these aspects would enhance the dining environment and elevate the overall experience for patrons.

Kid-friendliness: Is very serviceable to anyone, with any type of pallet.“

“I’ve always enjoyed Burger King, and the food at this location was good as always. However, my recent drive-thru experience was disappointing. The employee taking orders seemed noticeably rude. I understand that working in a fast-paced environment like that can be exhausting, and accidents happen, but what followed felt unprofessional.

When I handed over my card, the worker dropped it — which I understand could have been an accident — but it landed in a puddle on a rainy day. What bothered me wasn’t the drop itself, but the lack of any apology or acknowledgment. Instead, the window was closed immediately, and another employee eventually came to hand me my food.

The food was solid, but the customer service in this instance definitely fell short. I hope the staff receives the support and training they need to improve future interactions.“

“The nice lady in the drive thru window this morning was so pleasant & she absolutely made the start of my day even better! My order was taken promptly and I received hot n fresh, delicious food, napkins and my receipt with a smile. I'll definitely revisit this location in the near future.“