Burger King in Muncie

“Food wasn't the greatest but they're really understaffed so I understand the rushing around and not being able to take the time needed to do everything needed to do to make the food as it should be. As far as service it was awful. It was 7:32 p.m. when we pulled up and got out to go in and sit to eat but the dining room was already closed for the night. I don't understand why they close the dining area so early because then the drive thru is extremely long by the time you get to the window for your food it's partially cold.“

“I always wonder why Burger King has so much trouble getting orders out faster.

I’m sure staffing is difficult, turnover may be high. Managers need to be positive, efficient and support their staff and all of this can be challenging.

During my visit drive thru had about 6 cars not moving, so I went inside. No one available to take order so I was told it will be just a minute. Placed order and waited about 17 minutes for 3 meals.

Fries take literally a few seconds to scoop and bag. However orders sat on counter, fries already bagged just sitting. If orders taking over 10-15min and longer fries should not be bagged yet.

No complaints about staff who appeared to be doing their best. No sign of a manager and I know from experience you need one helping lead and jumping in when/where needed to get through rushes, keeping atmosphere positive and energy high. And, maybe not train to bag fries then let sit to be serving them cold if that was not trained then direct and explain why not to do this.

Giving 4 stars as food was good and team were all working. I did ask for new fries, not the 15 minute cold fries, so those were good but drive thru customers out of luck. Note the employee was happy to physically express big attitude about having to replace with fresh fries, but still trying to be understanding and cut individual out of the photo.

Suggestions:
1. When drive up gets busy start cooking a few extra burgers to process quicker. You will still be cooking to order as there is a line literally ordering.

2. No fries bagged until cook is beginning to wrap sandwiches so you are serving them hot. You have really great fries and this is hardly going to slow you down any more.“

“The whopper was very fresh. The lettuce, tomato and onions were ice cold and crisp. The beef patty was very fresh and cooked well. Also I purchased the jalapeño cheese bites they were very good and tasty. Thank you for the great place to eat. The staff at this store should definitely be praised for their quality service.“