Customers` Favorites
Customers` Favorites
“Arnis has, unfortunately, taken a nose dive in the last year. Very small portions of fries/tots. Salads not at all like they used to be. Recent order of Chicken Fettuccine was made with, what appeared to be, CANNED CHICKEN. Loved this place and have tried to be patient, but it's been too long. We have gone from very frequent patrons to hardly ever patrons. ONLY thing I would come here for is the pizza.“
Customers` Favorites
“Made this a quick stop on our way through and was pleasantly surprised by the variety and quality of food. Their variety of drinks is great and the store was clean and tidy.
The young man serving us was very polite and offered advice when appropriate.“
Customers` Favorites
“This location takes a long time to get through the line even when you do the scan and go side. They messed up my tea once but I was able to quickly get it address using the app. Most chick-fil-a are super fast in the drive thru so be prepared to wait a little longer.“
Customers` Favorites
“Was wonderful. Very filling and delicious. Had the spudalot with ham, turkey, bacon and cheese. It's definitely a meal that can be shared or enjoyed the next day. Will be having the colossal carrot cake for dessert. And their famous iced tea is always refreshing. Highly recommend.“
Customers` Favorites
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“Overall: A rough start, but the incredible customer service completely saved the day!
The Service & Food:
When I arrived, the front staff member was swamped with two large orders. Even though I waited a couple of minutes, she was incredibly pleasant and helpful the second it was my turn.
As someone who is gluten-free, I was thrilled to see a GF bun option. However, without a grill to crisp the edges, gluten-free buns get dry fast. My sandwich initially came out cold, dry, and nearly unbearable. When I mentioned that another place steams their GF buns to keep them soft, the crew didn't get defensive—several staff members jumped in to fix it immediately. They steamed the bun and made sure the meat was hot. It completely transformed the meal, and the Beef and Cheddar ended up being way better than their competitor's! They also include an Andes mints on your tray, which is a very thoughtful and welcome touch.
Area for Improvement (The Lobby & Accessibility):
The beverage and condiment station could use some maintenance and a better layout. The iced tea container wasn't on a secure base and was leaning over the edge, there was a lot of napkin dust, and the packets were understocked.
Most importantly, the current layout requires guests to reach over the iced tea dispenser just to access the condiment tray. This setup presents a barrier for ADA compliance, as reaching over a high dispenser makes it incredibly difficult or impossible for guests in wheelchairs or those with limited reach to get their items safely.
Suggestion for management:
Please consider restructuring the counter layout for better accessibility and investing in a closed utensil dispenser. Having silverware sitting out in the open leaves them vulnerable to germs, and moving things to an easy-to-reach, dedicated dispenser would be both much more sanitary and fully accessible for everyone.
Conclusion:
I am so impressed by how diligently the crew worked to fix my food. Exceptional customer service—I will definitely be back!“