Customers` Favorites
Customers` Favorites
“so unfortunately when i attended they messed up my order the first time after i had gotten home. i went back to the location and talked to a nice guy and he took the messed up food and after a few minutes game me my correct order plus an extra burger!! the customer service was amazing and they were very apologetic after i told them about the mess up. thank you to the friendly staff that dealt with the mess up! ps i demolished the burger! amazing food.“
Customers` Favorites
“Each time I go to Chicago or nearby I’m seeking out Portillo’s. Italian Beef or Polish sausage.“
Customers` Favorites
“Anthony was an amazing server! He was very attentive throughout our visit and kept us smiling with his fun sense of humor. I mentioned that I was the only one at the table who liked pickles, and he made sure my burger was loaded with them—such a thoughtful touch! He brought great energy to the table and made our breakfast experience so enjoyable. Highly recommend asking for Anthony if you visit!“
Customers` Favorites
“The restaurant is very clean and nice to dine in. However it seems that most of the personnel are new or not aware of the orders, since they made some mistakes and forgot some items. They can serve a little bit more ice cream, since they gave us half cups and I needed to ask for more.“
Customers` Favorites
“On this day that my family and I went, everything was great except one thing. It was extremely warm inside! Maybe I should say hot in there. The whole restaurant was super warm! It felt like a sauna! It was very uncomfortable to eat in there. Other customers mentioned it to the employees also. I know it's a bit cold outside but it almost made me want to go eat outside in the car.. we had to hurry up and eat to leave lol“
Customers` Favorites
“Go here often afterwork- overnight thru the drive thru as I did this morning. They're always more than courteous/respectful as if you're in a 5 star, sit down restaurant. Food is hot & fresh. AI taking orders is still a work in progress, but when it messes up, you get a live person pretty quickly to finish order. Best White castle overall I've ever been to.“
Customers` Favorites
“Clean and good customer service. The food was good and service was fast. Nice place.“
Customers` Favorites
“My son likes ice-cream. Oreo Blizzard is his personal fav. Strawberry cheese cake is my favorite.“
Customers` Favorites
“Tge handicap table was so awesome for the kids . it had dots that the whole table would light an change colors . was amazing an kept us all calm an happy during this visit :) im from Alabama visiting an would DEFINITELY go back :)“
Customers` Favorites
“I think he is the manager is great! My mom, who's 85, ordered a chicken sandwich. As she was getting ready to eat it, the manager came to our table. He gave her a hot, fresh sandwich; telling her the other one had been on the warmer over an hour. Just want to tell him thank you again. He made her day!“
Customers` Favorites
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“Service was great , good food and fast :)“