Potbelly
$ • Sandwich Shops, Fast Food, Salad
Hours:
2118 Southlake Mall, Merrillville
(219) 736-9616
About Potbelly Sandwich Shop
Customers' Favorites
Potbelly Sandwich Shop Reviews
Share your opinion about Potbelly
I'm addicted to the Wreck and I blame the friendly people that work at the Merrillville store. If you're a giardiniera fiend like me, you will find no better than Potbelly's. Buy it by the jar.
Do not Get delivery from here. They will get your order wrong and refuse to refund your money.. Also had to eat my salad with no dressing and with my hands..
Food is amazing, service is great, staff is professional!
Menu
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 10PM |
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Based on the reviews, Potbelly is a restaurant where experiences vary greatly. The staff are often described as patient, attentive, professional, and nice, and the food is good, with favorites including the chicken noodle soup, pot pie soup, and chicken club sandwich. Signing up for the perks can get a free sandwich. However, there are significant complaints about long wait times, with one customer waiting 20 minutes for bacon. Another mentioned that employees sometimes see customers in line but do not come out, and that service can be hit or miss depending on the day. Pickup orders placed through the app are never ready on time, even when scheduled an hour in advance, and they are not left on the pick up shelves. Despite these issues, the restaurant can handle large orders, as one caterer saved a party by delivering 110 sandwiches and 4 catering size salads for 80 people in two hours. The inside of the store sometimes smells like something has burned.