Freddy's Frozen Custard & Steakburgers
$ • Fast Food, Burgers, Ice Cream
Hours:
16300 W 87th St, Lenexa
(913) 859-0700
About Freddy's
Customers' Favorites
Freddy's Reviews
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Went through the drive thru. They kept asking what we said. They asked our name a couple times. We asked what size of concretes they had. They said honey mustard. We again repeated what sizes of concretes they have. They said what type of drink? Absolutely horrible. Went inside and it wasn’t any better.
We had a really bad experience customer service experience here tonight with the drive thru worker. He argued with my husband over the speaker and we were both in shock that this was even happening. I did go inside and spoke with the manager and he was very professional and customer service oriented. He asked me how he could make this right. I asked for my money back for the two products we had an issue with and an apology for the way we were treated by the drive thru worker....read full review
Filthy dirty! First time disappointed here. Customers cleaning their own tables!
Ratings
Menu
Hours
| Monday | 10:30AM - 10PM |
| Tuesday | 10:30AM - 10PM |
| Wednesday | 10:30AM - 10PM |
| Thursday | 10:30AM - 10PM |
| Friday | 10:30AM - 11PM |
| Saturday | 10:30AM - 11PM |
| Sunday | 10:30AM - 10PM |
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Freddy's Frozen Custard & Steakburgers offers a clean and friendly atmosphere. The staff is diligent about maintaining high standards and is known for being happy and smiling. The restaurant is wheelchair accessible, and parking is convenient. It is also kid-friendly, making it a good place for families. The drive-through can be a little tight and maze-like due to its location, but orders are taken quickly and efficiently. Customers have received special offers, such as discounts and free Oreo cookie custard, especially during slow times. The staff, particularly one helpful employee, is praised for being friendly, attentive, and quick to ensure correct orders. While occasional mistakes may happen, the overall experience remains positive, with many noting the place is cleaner than most restaurants they've visited.