Cafes in Salina

“Good Home-cooked food like mom used to make!“

“Been far from civilization for awhile so when I saw a Panera, I just had to stop in for a hazelnut coffee ☕ in the lobby it was empty so I asked for them to please bring more out. Usually they have a refill ready to bring out and exchange empty pot, they didn't have one ready and also they usually have a pot for drive thru but they were out also. So I waited for it to brew. Not a huge deal. I did however notice while waiting a young lady just got off work she was putting her lid on her drink on the way out and spilt soda on counter and floor, she looked at it and just walked out. Not a good worker if you ask me.I also came again a day later while I was in town and coffee was great, but Really Disappointed in the lack of customer service skills this crew possessed. I came in nobody says hello they don't acknowledge when customers walk in or when they leave. I order off the kiosk both times so I didn't need any help but there was a group of workers at the registers not sure if they were training or what was going on but not one person said hello some of them looked up at me while I was getting my coffee but I thought, how rude. Where I come from workers on or off the clock smile and acknowledge when a customer walks in or they're leaving and your within distance of seeing them you should say something anything. I hate going into a business and nobody says hello how are you or bye see you next time or I'll be with you in just a moment it's rude and horrible customer service. Even if your not working the counter and your in the back but you see a customer and notice nobody says anything I think you should!!! And all the panera's that I've ever been to besides this one, always has excellent customer service. The best customer service is something that Panera has always been known for no matter what state or what town you go to. The lack of customer service skills at this store could really make or break a customers return. I always thought that no matter where you went you would get good service excellent service at Panera bread even if the food or drinks weren't good. I was wrong after years of going to Panera Facebook customer love hazelnut coffee this store's customer service was no different than any other fast-food restaurant makes me want to just go to Starbucks instead!“