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“Erica is a great employee!!! The drive thru employee messed up on my order(no big deal at all) I called the store to ask to correct my order and fix it! Erica went above and beyond! She was very polite and apologetic! She sincerely apologized for the mess up and fixed it immediately! (They were extremely busy and things happen, but Erica made sure that all her customers were given what they ordered plus some)! Tip for the guy with a beard working drive thru though!! SLOW DOWN TAKING ORDERS! Let the customer finish their order and don’t rush them to the window. Ppl will wait for their food! I’ve worked/ran fast food/restaurants for over 15 years! Ppl Will pay and wait for what they ordered! Also make sure you are inputting the order correctly! Ppl will appreciate you for double confirming their order over making small mistakes and they have to come back to get what they ordered!“
“I had a great experience at KFC in Radcliff, KY. Alex helped me with my order and provided exceptional customer service. She made sure my order was complete, double-checked that we had everything we needed, and went above and beyond to ensure a great experience.
The food was fresh and tasted great, but what really stood out was Alex’s friendly attitude and attention to detail. She was thorough, professional, and genuinely cared about making sure we were taken care of. Excellent service like this is hard to find and deserves recognition.
Thank you, Alex, for making our visit such a positive experience!“