Dessert Restaurants in Louisville, KY

“I just want to shout out Olivia at the Saint Matthews location. I have never received better customer service in my entire life and I have worked in food service and customer service For 22 years. Last night at about 6 o’clock I ordered a six pack of the regular size Dubai chocolate cookies from the Saint Matthews location. I live in Fairdale and every other location you know relatively not all of them, but most of them were sold out and I was like well I’ll just go to Saint Matthews so I ordered them. I need the store didn’t close till 10 so I decided not to leave the house until eight thirtyish and I don’t drive. I took an Uber. So we get all the way there after paying you know nearly $60 for an Uber and almost 40 for cookies. We’re coming up to $100 just for these cookies at this point we get to Saint Matthews, my youngest daughter and I, and when we get there, the Baker tells us that they do not have any of the regular size Dubai chocolate cookies they only have four minis and I was like OK well can I get a refund and she said we can’t do it without my manager here and I was like some options are cookies I don’t want or no money back and I’ve already spent $100 like I was pretty bummed I wasn’t rude or anything and but I was just really bummed I felt super letdown so that I called my other children and had them pick out what they wanted and they weren’t too excited but you know she could hear their voice is like I guess I’ll take this now. I guess I’ll take that. Well. I alternate between all three of my kids Crumbl points so that they each can accumulate them and get little rewards and things so yesterday was my middle child’s Crumbl point day and my youngest daughter and I leave Crumbl with the cookies. We weren’t really excited about because we didn’t get the one so we wanted and go to target across the street and before we finish at target my middle child calls to tell me that the manager Olivia called and said that she understood where we were really disappointed by not getting the Dubai chocolate cookies and that she wanted to make it up to us especially because we pre-ordered them and came all the way from across town in an Uber to make it up to us and she was going to drop some off to us personally and I was like well that’s great thank you… And I was thinking she meant 10:30 in the morning because you know nobody wants to go across town after work you know after they’ve worked there their little buns off all day so we get home and 🦋💙👩‍👧My Daughter’s like oh well Miss Olivia’s gonna be here the manager and I was like when is she coming? She said oh she’s on her way. Olivia went above and beyond in every Single possible way. Not only did she come with cookies she got all of them to buy chocolate cookies and she made us a gorgeous little cute little box and she also brought a little goodie bag with two chocolate milks, and two white milks and then another little goodie bag she brought two Crumbl Tumblr cups two Crumbl pop socket sands two Crumbl sunglasses Crumbl tattoos and Crumbl stickers I mean she literally just went above and beyond oh and Crumbl keychains and not only that but she drove them all the way from Saint Matthews To Fairdale at 11 something at night she didn’t get to my house till 1130 so I know she didn’t get home until after midnight after working all day long and I I’ve just never had somebody go above and beyond that way in all of my entire life and she really just deserves a shout out. Not only should she get a shout out like she gave the kind of service that I will gladly pay an Uber to take me all the way across town to Saint Matthews. If it means going to Olivia‘s Crumbl.“

“Crumbl Cookies is hands-down one of my favorite dessert spots! The cookies are always warm, fresh, and perfectly gooey. Every week brings something new and exciting to try, and somehow they never miss. The store is clean, the staff is super friendly, and the service is quick—even when they’re busy. Whether it’s a treat for myself or a box to share with friends and family, Crumbl never disappoints. Highly recommend if you have a sweet tooth or just want to brighten your day!“

“My son loves Crumbl cookies“

“The BEST experience visiting last weekend! Every single bite was delicious. I’ve been thinking about Big Nita’s cheesecakes everyday since!! Can’t wait to go back.“

“The cookies at crumble cookie are super delicious especially the churro cookie! I really recommend people to try crumble cookie to try their flavors! and the service at crumble cookie is wonderful because there is people helping and serving you your cookies and they are really nice ! Sometimes there is a long line but the cookies are worth it! I get the minis because the large cookies are too much sugar for me lol!“

“Natasha has the best pudding in town! I will be back for more for sure.“

“This was an amazing treat!“

“Tried it on the first hot day of the season, great to have an ice cream shop in the neighborhood. They had all the staples (mangonadas, milkshakes, esquites, even some bolis). Don’t know if we caught them on an off day but there was no AC in the shop so we took our order to go. Will return!“

“Best Crumble store I’ve ever been to, all because of Elijah! Friendly, enthusiastic, and professional… and makes beautiful, delicious cookies! Every restaurant needs an Elijah! Thank you for being a breath of fresh air. I’ll never go to another Crumble store.“

“Los helado super deliciosos 😋 por lo que visito el local con frecuencia, pero hoy particularmente viví una experiencia desagradable, la muchacha que me atendió se puso a conversar con mi helado en su mano , sin cubre bocas ... No había nadie más en el local o sea , que solo era dar el helado y podía volver a su conversación.“

“Delicious cookies, great service.“

“I’ve always had great experiences here with friendly staff, but tonight (9/15 at 10:42pm) was a letdown. If you’re not happy being there, maybe it’s time to clock out for good.

Update: 9/25 7:45pm - I went there again today and my experience was better with different staff, therefore I’m changing my review, thank you! :)“

“I loved that they used real juice from fruits. It was the best snow cup I ever had. I definitely recommend snowhat for any activity. delicious 😋“

“Best chocolate chip cookies 🍪 💗“

“Awesome place to eat and visit. I would recommend Guy Fieri's restaurant. Food was outstanding and wasn't a bad price.“