Crumbl

$$ • Dessert, Bakery, Ice Cream

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About Crumbl Cookies

Crumbl is a popular cookie shop known for its delicious, fresh cookies and friendly service. Customers love the variety of cookies, which change weekly, and appreciate the fun packaging and appealing presentation. Many reviewers highlight the quality and size of the cookies, with favorites like the Dubai chocolate cookies and the Benson Boome Moonbeam Icecream cookie. The secret menu is also a hit, adding excitement for regular customers. The shop is generally kid-friendly, clean, and has convenient parking nearby, although wheelchair accessibility can be limited at some locations.

Exceptional customer service stands out in reviews. One customer shared a heartfelt story of Olivia, a manager at the Saint Matthews location, who went above and beyond after a disappointing experience. Despite initial issues with unavailable cookies and a long journey via Uber, Olivia personally delivered cookies, added treats like chocolate milks, Crumbl cups, sunglasses, tattoos, stickers, and keychains, and made the customer and her children feel valued. She even drove late at night to ensure they received their treats, showing genuine care and dedication.

Overall, Crumbl offers a fun, enjoyable experience with great cookies, friendly staff, and a welcoming atmosphere. While some find it a little tricky to find or wish the weekly menu didn’t change so often, most customers agree that the quality and service make it worth a visit. The shop’s commitment to customer satisfaction, especially exemplified by Olivia’s exceptional service, leaves a lasting positive impression.