Arby's in Richmond

“Customer service is back.....but only on 3rd shift. I'm feeling like it's a burdeon to the gas station and Arbys when I order thru the day. No one ever smiles at me except for a tall Hispanic girl and the Asian girl in drive thru. I stay up just for the staff on both gas station and Arbys because it's a whole different world. Brooks and the red head (sorry don't know name) tell the other shifts how to act with customers because y'all the only reason my business is there now. Both them make me feel like I'm the most important person in the store and it feels good. Y'all got it down. Brooks even showed me a magic trick when it was slow to cheer me up. Sounds silly but it really did make me feel good rest of night. She won't tell me the secret to the trick though. On the Loves side, same to you. Those tall boys are good and the lady is always nice to me. Thanks y'all. Made me feel like I mattered.“

“You have meats you say? Well you were out of beef! To top it all off you didn’t accept it when I set up my George Foreman Grill in the men’s room to cook up some greasy beef patties myself. I’m sorry do you think this is FUNNY? I need to enjoy a meal, a succulent beefy meal and you’ve given me nothing but lettuce between unbuttered loafs of bread. I was greeted with anger and hostility when they saw my grill upon the toilet bowel. I screamed out, “ Take your hands off my meat!” They had ahold of my meat barehanded, yet called me the unsanitary insane one. Why five stars? Well the orange cream shake really gets my crank turnt and even though I’m banned for life I often sneak back in wearing a disguise to harvest the cream. Tata and farewell“