shake shack, MSY Airport, LA

Hamburger, American

Louis Armstrong New Orleans International Airport Level 2, 900 Airline Dr Departures, Kenner


Take-Out/Delivery Options

Reviews for Shake Shack

At 11:10am on 5/25/2020This place was totally understaffed. Long line of customers waiting for there food, other customers waiting to order. Unfortunately there was only one employee (Nijah). She was taking orders, cooking food, and presenting orders.What's going on Shake Shack? Maybe your GM needs to wake up! Hello..To me, this is poor restaurant management.I understand sh*t happens, but this is unacceptable. This ain't good for your business. This is unhealthy and inhuman full review
This review is for a pre-COVID-19 visit. Okay, don't @ me but this was my first-ever Shake Shack experience. At an airport. I know, I know. But I had a great experience! I was feeling bummed about the state of our flight (delayed multiple times) so I wanted something really yummy. I ordered the chick'n shack with fries, and my boyfriend got the Shackburger. The menu is a little smaller than a regular Shake Shack menu, but I was excited to try the sandwich. Our food took full review

Most unfriendly customer service you can offer.. food fairly slow coming out even with just a few orders. Sausage was undercooked, chewy and didn't taste good. The photo doesn't do it justice on how pink and gross it was. Wife's had similar results. Gross!

More Reviews(25)


Monday 3:00 am - 10:00 pm
Tuesday 3:00 am - 10:00 pm
Wednesday 3:00 am - 10:00 pm
Thursday 3:00 am - 10:00 pm
Friday 3:00 am - 10:00 pm
Saturday 3:00 am - 10:00 pm
Sunday 3:00 am - 10:00 pm

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.