Wendy's in Lowell

“This Wendy's location is absolutely GREAT! I come here frequently and I never have an issue with any part of my experience. The food is always fresh and hot I always order my favorite, a Fish Sandwich Combo Meal and the fries are always fresh out of the fryer and the fish is always top quality. When I open the wrapper, the sandwich is always neatly assembled and I can tell it was done so with care and good intention. As a person who at one time worked in fast food, I know that sometimes you may be asked to "pull up" to wait for something to be cooked freshly for you. And I am happy to wait patiently because the person who has let me know is doing so with a smile and an assurance that my wait will be well worth it. That leads me next to mention the OUTSTANDING customer service I ALWAYS receive at this Rogers St. location. These (mostly) younger people at the drive thru both taking orders over the speaker and at the window for point of sale have GREAT attitudes! The smile and easygoing demeanor from each different person I encounter there are what keep me going back every week. Big ups to the manager for creating a work environment that his/her employees can be proud of. You are a positive influence on your team. And kudos to all the staff toiling in a fast-paced kitchen. The attention to details doesn't go unnoticed. Keep up the great work over there at Rogers St. Wendy's and know that you are the epitome of Customer Service and I am a very happy customer!“

“The dude with dreads and glasses. I believe his name is Ben. He went above and beyond for my son and I. I had a baby bottle hidden under my coat, so he must have assumed we didn't have anything to drink. He quickly went out of pocket to give my son and I a drink, then quickly went back to work. Workers like this deserve an incentive because I didn't like this Wendy's before but now I don't mind it thanks to the new staff such as people like Ben.“

“The new manager is on top of things and the staff do try, but sometimes things still go wrong (asked for no sauce on sandwich, receipt shows that but sandwich still has sauce) and often we don't find it until we are long gone. In the store one of those drinks machines is always out of the flavor we want. Last time neither machine had lemonade flavors.

Wheelchair accessibility: It's fully accessible and has spots next to the main entrance“