Dunkin' Donuts in Gaithersburg

“Made a mobile order for pickup. Arrived after ten minutes and order was ready. The coffees were on the pickup shelves by names. The food items had to be picked up from staff. Coffee is hot as usual. The morning wraps were good as expected, the restroom needed a key to open.“

“My husband and I came and ordered a frozen chai tea latte with oat milk. Some locations will allow you to do a frozen chai and others won’t. Our barista Brahma was fantastic! He was kind and friendly. He said it was his first time making a frozen chai and asked my husband to please taste and make sure it was ok. It was delightful! He did such a great job and made our day!“

“The staff is friendly and the manager is friendly also. stuff is always in stock and I love to come in this Dunkin because this my favorite Dunkin to come in and the store is clean and also looks new even though is not new store and I love to come to this Dunkin.“

“I ordered online thinking I would avoid the craziness that is the 24 hour Dunkin Baskin on a Friday night, so because I chose to order online I had to sit in the parking lot to wait for my pick up time (30 mins) which I rather do than to wait in line. While I waited I noticed it was starting to get hectic in the store. I only saw one employee putting orders up taking orders making things and I thought to myself wow how will she get to my order. As I saw as minutes went by she kept completing the orders and by the time my pick up time came I went in and realized she was just starting the order. With eagerness I told her that I saw her help all those customers and that I was impressed! Omilia deserves a raise or better yet, promote her to train staff on how to handle the rush and how to deliver. Also please do better at supplying the best products for customers. This location needs more employees like Omilia and better ice cream flavors!“