Dunkin' Donuts in Silver Spring

“I’ve been coming to this dunkin for years and the quality and customer service have always been excellent. The staff is so kind. I love starting my day here with good and reliable ice coffee. You can’t go wrong with this location!“

“Every time I go to this Dunkin’, I always look forward to seeing Raecia. She always makes my experience great and makes sure she gets my order done right. Honestly, she deserves to at least be the manager or something. Definitely a five-star experience because of her.“

“Time to time I’ve been eating at following Dinkins around the Aspen Hill area, this is how will I rate as per my experience?
Aspen Hill (next to Home Depot) - 4/10
Aspen Hill (by the Wells Fargo) - 5/10
New Store (next to Popeyes) - 1/10
Why Layhill Dunkin’ is great in my reviews;
1. Cleanliness - Always clean and hygiene.
2. Customer Service - Very well spoken crew, quick order processing and know customer.
3. Manager and Charith and the rest of the staff is very friendly and very well trained.
4. I would like to rate Layhill store as 10/10 for their great service.“

“I always look forward to visiting Dunkin because of Panna. She consistently goes above and beyond to make every customer feel welcome. Her friendly attitude and warm smile truly stand out, even during busy times.

What I appreciate most is her patience—she takes the time to listen carefully, gets every order right, and never makes anyone feel rushed. It’s clear she genuinely cares about providing great customer service, and it makes a big difference in the overall experience.

Panna is a great example of what excellent service should look like. Dunkin is lucky to have her!“

“Best and newest DD/BR location in the immediate area. Large open space with numerous tables. Clean and well maintained. Staff are very pleasant. Generally not too busy (although I have not been here during prime hours like the morning when there might be more of a rush). Parking is ample and easy to navigate (unlike the one in 4 corners). Only downside is that this location does not have a drive-thru, but I haven't found that to be too bothersome given the ease of parking and speed of staff.“

“I had finally come in after procrastinating for weeks and i genuinely had the best experience even if it was a short 3 minutes of service. everything was magnificent. i understand all the hype about this boy Justin. He’s great!! You inspire me!!“

“This is one of my all-time favorite Dunkin Donuts stores. Located in the Northgate Plaza Shopping Center, next to the Walgreens in Aspen Hill, I go out of my way to get my morning latte at this store. One of the many reasons I give this location my business is that I want to support the all-female staff. Not only is the staff quick and efficient with every process from the register to the drinks to the food/donuts, but they are also constantly on top of the cleaning. During downtime, machines are pulled away from the walls for sweeping, the floors are mopped, cases and counters are wiped, and the trash is emptied. There is no ego about who works the registers or makes the drinks and food. This staff works as a team and each team member handles whatever task needs to be done in that moment in order to best serve the customers. This team is friendly and efficient whether it's calm or chaotic. This is a smooth, well-run Dunkin Donuts. Oh, and if you need a last-minute gift for someone (or yourself) they always have tumblers on hand in various sizes and colors!“

“Been here dozens of times. Usually for breakfast before/after Saturday morning sports. Same vibe as the DDs in New England when I grew up. I enjoy coming here for a small celebration that work is over on Fridays. Currently on a date with my bride because this is one of the few places to sit and hang out in Cloverly. If my order is (rarely) messed up, they fix it, and then let me be an introvert in peace.“

“I gave 5 starts because I am a dunkin donuts lover. Dear owner, I will appreciate if you can talk with the new staff at that location because it's unfair to have all these chairs flip over these tables at 5:45 pm while the store closed at 7pm. These bad habits recently started Wednesday the 25th of January. ItsVery unfair to go sit outside after your purchase in this kind of weather.“

“By far the very best in the business. I come here every morning and I am never disappointed. The team here rocks the drive through like it’s nobody’s business. I’ve never seen a line of cars move so quickly. Inside is just as impressive. Every time I come here (every day between 8:30 and 9:00 am) the team is showing nothing but hustle and pleasant attitudes. This location is the Golden Standard of fast and efficient service. I just had a great conversation with the GM and I wanted to ensure that she was aware of her teams phenomenal effort. Thank you Dunkin for being FANTASTIC!!“

“I stopped by to get a pumpkin spice latte due to the season. I ordered a donut as well, Andrew was very kind throughout the transaction. I mistakenly ordered the iced signature and Andrew was able to make my latte. I left happy and eager to share how wonderful his service was to me.“