Baskin-Robbins

$$ • Ice Cream

Hours:
12168 Darnestown Rd, Gaithersburg
(301) 947-3496

Take-Out/Delivery Options

Baskin Robbins Reviews

1.9 (11)

This particular store of Baskin Robbins is run by cons - they increased the price of a pint of ice cream to $11 !!!I called Corporate and they assured me that the pint should not cost more than $7.50 before taxesCall the store again and the person kept insisting that $11 is the current price and was up from eight dollars just about 6 to 7 months ago.They might as well shove the ice cream up theirs ……… that ice cream is definitely not worth that much

I had a rude encounter just now as I’m typing this. I was at at the door at 7:45pm and the employee saw me but decided to lock the door in my face and walked away. I knocked on the door just to talk to her but instead her and another employee decided to hide behind the counter whilst I was at the door acting like they didn’t see me.

By far the worst customer service. I ordered a custom birthday cake weeks in advance and upon arrival was told the franchise switched owners and they did not fulfill my order. No courtesy call or email notification. They did not offer appropriate alternatives. They offered to give me some donut holes instead.

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Hours

Monday 5AM - 8PM
Tuesday 5AM - 8PM
Wednesday 5AM - 8PM
Thursday 5AM - 8PM
Friday 5AM - 8PM
Saturday 5AM - 8PM
Sunday 5AM - 8PM
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