Dunkin' Donuts in Glen Burnie

“This is the best DD in the area. We go out of our way to go here if we aren’t near it. They have never gotten our order wrong! ZERO TIMES ORDER WRONG! They are always pleasant, quick and so nice! I think he’s the manager, this morning he saw my 2 girls in the car and said his hellos and GAVE THEM A UNICORN CROWN! I told my girls that was a sign we were going to have a great day! 10 out of 10. Much better than Starbucks!“

“This has happened on more than three occasions now: whenever I order my drinks and provide specific instructions on how I want them prepared, they never deliver them exactly as I requested. The servers just start chatting amongst themselves in their own language. The service is very poor. It has been a bad experience for me.“

“I visit this Dunkin’ almost every day and usually don’t have issues, but recently I’ve had repeated experiences that leave a lot to be desired. Today, I placed an online order for coffee, munchkins, and bagel bites. When I arrived, I noticed (for at least the third time now) that my coffee didn’t have whipped cream as ordered. I politely asked for it to be added, but the woman at the counter barely acknowledged me—it felt like she heard me but chose not to respond.

Then, as I was leaving, I realized my munchkins were missing. When I asked about them, I was told they were out of stock. Instead of proactively letting me know or suggesting alternatives earlier, I had to bring it up myself. They offered me a substitution from the donuts available, but there were only three options, none of which I wanted. I asked for a refund and was told I’d have to request it myself through the app since it was an online order.

As someone who works in the fast food industry—I’m an operations manager overseeing 81 restaurants—I understand how challenging it can be behind the counter. However, basic customer service like acknowledging guests, smiling, and being helpful goes a long way. I don’t have an issue with processing the refund through the app, but I do have an issue with how it was communicated. There was no guidance for a guest who might not be tech-savvy, just a dismissive “you have to do it yourself.”

Order accuracy is also critical, and consistently forgetting something as simple as whipped cream diminishes the experience. This location would really benefit from reinforcing customer service skills with the team and ensuring order accuracy, especially for regular customers who come in nearly every day. I wanted to be fair and not harm the business by giving 1 star, but look at this review as a teaching opportunity to your employees to do better or an opportunity for your management team to train your staff.“

“I love this DD. I go out of my way to come here. I used to go to the one on Ritchie hwy. They are so smart. Especially the "Man" there. So I go outta my way to come here. They are always Soo nice. Especially the one lady. She gives us free donuts. This is the best DD and my go to“

“Early morning flight ran through Dunkin to get a snack and a drink got the ham and cheese croissant rolls a doughnut and a peppermint mocha. service was fast, food was hot, and the employees were the friendliest faces in the whole airport! not only were they cheerful, but I also forgot my order and when I ran back to grab it one of the employees, Ivan, was walking towards me to hand me the bag! A++ for going above and beyond, thank you for all your hard work! Kiki and Ivan you are what customer service is all about! thank you for making a frustrating layover so much better!“

“Lynwood was very professional and helpful in fulfilling my order. Even without the resources he made my evening traveling and experience getting coffee great. These guys deserve a break doing the work they do and you should treat them with the respect that they deserve.“