Chick-fil-A in Pasadena

“My husband and I had a fantastic experience at this location! The service was amazing, everyone was so friendly and thoughtful, and the food was fresh and hot, we got it within minutes of ordering. The restaurant was very clean and thoughtfully designed. Overall, very impressed! We’ll definitely be going to this location again!“

“Had my son go get an order for me from here. My son held the phone & I gave my order to the attendant a 12 count nugget meal & granola parfait with extra granola. My son brought home the meal & it didn't include my fries. Called the manager & explained what happened. All see did was apologize & say I can come up there to buy the fries because they substituted my fries for the yogurt. Which is not what I asked for. Very disappointed no one asked me was I substituting because I would have cleared that up. Can't get off work to correct their mistake either.
Update: I called back & the manager worked it out with me & also explained how to help the attendees know exactly what you're ordering. Will be sure to say my entire order in the future & not just the number of the meal. Thank you Chick-fil-a for hearing me.“