Panda Express in Auburn Hills

“I waited in the drive-thru for approximately 20 minutes. When I reached the window, I asked if I could make a change to my order, but Aaliyah refused. There was also confusion regarding the Cub Meal, as the photo appeared to show two sides, but I was informed it only included one. During the interaction, Aaliyah told me to “make up my mind next time” and stated that I was making her late because her drive-thru times were being tracked.

In addition, my drink and Super Greens were missing from the order. When I requested to speak with a manager, Aaliyah declined to get one. She also did not attempt to apply my coupon.

I then went inside and spoke with Emily, who was very professional and apologetic. She immediately listened to my concerns and got the General Manager, Jerson. Jerson also apologized for the experience and made things right by providing a complimentary plate and drink for the inconvenience.

While I appreciate the excellent customer service provided by Emily and Jerson, my interaction with Aaliyah was disappointing and did not reflect the level of service I expect as a customer.“

“The food here always tastes great and the entrees are always refilled and available when I need to order. Service is quick and everything is a breeze. Sarun and the cashier I spoke to was super kind and helpful! My panda rewards were easy to access and using a reward was also super easy.“