“I have been patronizing Lakeside Charlie's in Cadillac MI. for years. Last night, I made a phone order for take out with a less than >50% favorable outcome.I ordered two seafood alfredo dinners. 1 shrimp pasta with oil and garlic. The other 1 seafood pasta with oil and garlic with a side salad, clam chowder and dinner rolls and mentioned NO ALFREDO SAUCE on the dinners. I have ordered these dinners for years this way. I open dinners at home at realize 1 dinner which had alfredo sauce and dried out dinner rolls. I call the restaurant, speak to a woman explain my concern. She says I can refund the dinner or make a new one, let me get manager. I speak to manager, I explain there was an error with the order/ticket phone order. His response, "I was not a fly on the wall during order" I stated, I am allergic cream sauce and would not order it that way and never have! I said, your in a position to fix the problem, could you put on board a new seafood pasta with oil and garlic next time I come to your restaurant? His response, you want a free dinner? The dinners come with alfredo. I said really? He said have a good night.My take away from this experience;Did the young employee make an error on the food take out order? YESWould I purposely order dinner wrong to get sick afterwards? NOWhy would I call restaurant after arriving home to explain a concern with order ( first time ever) ???In speaking with both individuals the person who I assume, took order (who tried to make a credit with me with manager approval) and the manager himself.The manager could of fixed the problem easily to make it a positive outcome and DECIDED NOT TO, even when the customer asked to just simply re-make the dinner for another day (due to distance from restaurant). I am Disappointed with frivolous excuse from the manager at Lakeside Charlies of Cadillac Mi, for not performing in the proper or professional manner in my opinion. ???“
“I have been patronizing Lakeside Charlie's in Cadillac MI. for years. Last night, I made a phone order for take out with a less than >50% favorable outcome.I ordered two seafood alfredo dinners. 1 shrimp pasta with oil and garlic. The other 1 seafood pasta with oil and garlic with a side salad, clam chowder and dinner rolls and mentioned NO ALFREDO SAUCE on the dinners. I have ordered these dinners for years this way. I open dinners at home at realize 1 dinner which had alfredo sauce and dried out dinner rolls. I call the restaurant, speak to a woman explain my concern. She says I can refund the dinner or make a new one, let me get manager. I speak to manager, I explain there was an error with the order/ticket phone order. His response, "I was not a fly on the wall during order" I stated, I am allergic cream sauce and would not order it that way and never have! I said, your in a position to fix the problem, could you put on board a new seafood pasta with oil and garlic next time I come to your restaurant? His response, you want a free dinner? The dinners come with alfredo. I said really? He said have a good night.My take away from this experience;Did the young employee make an error on the food take out order? YESWould I purposely order dinner wrong to get sick afterwards? NOWhy would I call restaurant after arriving home to explain a concern with order ( first time ever) ???In speaking with both individuals the person who I assume, took order (who tried to make a credit with me with manager approval) and the manager himself.The manager could of fixed the problem easily to make it a positive outcome and DECIDED NOT TO, even when the customer asked to just simply re-make the dinner for another day (due to distance from restaurant). I am Disappointed with frivolous excuse from the manager at Lakeside Charlies of Cadillac Mi, for not performing in the proper or professional manner in my opinion. ???“