Chicken Shops in Grand Rapids, MI

“I seek out each city's best burger when I'm on the road, and I can sincerely say after more research than my primary care physician advised...there's no competition even remotely close to Black Napkin's Le College Dropout burger.

The juicy tastiness of the excess smash overhanging the bun alone safely lands it in first place on my list, and that's before even getting to the toppings (trust the chef/creator, don't change anything about this masterpiece).

Don't forget the classic Cola (golden) and rust fries with sundried tomato ranch for dipping (I don't even like sundried tomatoes yet somehow I could eat it with a spoon).

Don't change Black Napkin crew - you are perfect the way you are!“

“We had a great time there Sunday...My wife, daughter and our great granddaughter had a fun couple of hours...The music was great...We love The Moonrays...weather was perfect...Thanks...Two of our granddaughters have worked there...Amelia & Hailey...We'll be back...“

“Been a few months since I've been to this location. Turns out they've redesigned their drive-thru so that if you're using mobile-thru you have to take a completely different entrance into the parking lot than what you used to. You can't even get into that line without leaving the parking lot, going out into the street and reentering through the other entrance. So when you get in the wrong line, it becomes a big catastrophe trying to get your food.“

“The space inside and parking is limited. But that chicken is fried to perfection every single time! I went back twice! Not to mention, I found out that the location on Eastern is the only black owned location so I will support that one for sure!“

“Juju bird catered my husband’s 40th birthday party. The chicken was AMAZING and they were wonderful to work with“

“Out running errands and stopped in for dinner. Had the Smokehouse BBQ with crispy filet, it was really good (unfortunately it's seasonal). Staff is always friendly and the facility is always tidy and clean. (Full disclosure, my wife works there 😁).“

“Me and my buddy were munching on a Thursday afternoon, originally planning on hitting Canes… but the line was looking like a Travis Scott concert, so we dipped. Chick-fil-A welcomed us like long-lost family. I swear the second we walked in, I felt peace, purpose, and God’s favor in that lobby.

We ordered our food, and then LISA pulled up like an absolute legend. Friendly? Bro… friendLY doesn’t even describe it. She was the definition of hospitality. She brought our food out with the biggest smile, made sure we had everything we needed, and treated us like VIPs. I genuinely felt loved. Chick-fil-A corporate needs to frame her picture somewhere.

And the food? Magnificent. Like angels were back there cooking. That first bite had me questioning every life decision I’ve ever made that didn’t involve Chick-fil-A.

10/10 service. 100/10 energy. Infinite/10 kindness.
Lisa, you’re the GOAT.“

“As someone visiting from out of town, I had a rough experience when I placed an order with what turned out to be an abandoned location. Confused and disappointed, I came across this nearby spot and decided to ask if they were affiliated. Not only were they not connected, but they were just as shocked as I was about what had happened.

What truly touched me was the kindness and compassion of Mrs. Omar and Mrs. Christian. These two amazing ladies didn’t just express sympathy—they offered me a free meal without hesitation. Their generosity and warmth turned a frustrating experience into one that reminded me how good people can be.

The food was delicious, the atmosphere was welcoming, and the customer service was beyond exceptional. Thank you both for your kindness—I will never forget it. If you’re in the area, this place is a must-visit not just for the food, but for the heart behind it.🥹🙏🏾 God Bless you all.“

“Food cooked fresh, as you order & lots of vegan options.“

“I can’t say enough amazing things about this wonderful Chick-fil-A location! I am not a review writer ever but wow, I’m a sucker for good customer service and the manager at this location goes above and beyond. John G. Embodies customer service to a tee. This man told my friend and I with our kids a couple weeks ago about the kids eat free Tuesdays and the following week we were there. This man took the time to bring our kids stickers, after his shift took a few extra mins to check in and make sure we were enjoying our food and then he said the line that every single mom wants to hear, as we were all staring at the mess our kids made this man says “don’t worry about cleaning up, that’s why you come here right? We got it.” Done, sir, you have a customer for life in me! Thank you again for making our visit so so special!“