Coffee Shops

2480 Burton St SE, Grand Rapids
(616) 942-0826


Reviews for Starbucks

Great location, clean store, nice staff, horribly slow and forgetful service. 3 visits in a row I was sold food items that they didn't have in stock. It took me asking for my food after 15 min of waiting just to be told they were out of stock and another 5 min for them to figure out a refund.

My wife placed a mobile order the night before to have coffee ready at 7:15am so that we could arrive at an early morning surprise birthday for my mother didn’t make the surprise as my order wasn’t ready until 7:30 this was very disappointing service blamed the delay of someone placing a similar order on the mobile at the same time. Won’t be calling ahead for coffee here again.

Did a nice job making drinks to order...and they tasted good; however the greeting at the drive-thru wasnt the friendliest of greetings for a Starbucks. Was slightly caught off guard by someone just saying "what would you like". No "hi", no "welcome to Starbucks", no "how can I help you".... just a "what would you like" (I even said "hello" to see if the greeting would change & he just repeated "what would you like". Lol) if this is the new approach to drive thru customer service, full review

More Reviews(31)


Monday 5:30AM - 9PM
Tuesday 5:30AM - 9PM
Wednesday 5:30AM - 9PM
Thursday 5:30AM - 9PM
Friday 5:30AM - 9PM
Saturday 6AM - 9PM
Sunday 6AM - 9PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.