Arby's in Lansing

“The food was good as usual but Jasmine's hospitality was absolutely phenomenal! Her service didn't stop after she took our payment. I have never been to a fast food restaurant and had the staff walk through and offer to clear our trash or bring us extra napkins. She deserves the recognition and my family appreciates her!“

“I don't know what they are up to but it's not listening to their customers. I asked for sauces and got none. The fish sandwich was dry and the flavor was not that good. The Ruben sandwich my son in law got had to be cooked at my house before he could eat it.They seriously need to step up their game. They also need to bring back strawberry shakes, my daughter had her heart set on one. I used to love Arby's too“

“The manager who waited on me was very friendly and respectful. The food came out quickly and was made with care. I have been to other Arby's, and they slap it together. I ate in, and the place was very clean. I accidentally spilled some pop by the machine. I let them know about it, and they came right out and cleaned it up, and you would never know I spilled it.“

“Placed a mobile pickup order and they had it ready like 3 minutes early, the beef was extra tender and the cheddar was extra hot. And since I ordered through the app I got a free extra sandwich. Definitely got an extra morale boost to finish my day and will for sure head back again. The drive thru guy also took the extra couple seconds to say “hope you have a great day”“

“Jessie came from the back from making sandwiches to take my order and was very polite! When he finished ringing me up, he WASHED HIS HANDS and gloved up to make the order! I know that's what you're supposed to do, but we all know everybody isn't! It's the little things! THANK YOU SIR! (Found out later he was the manager! Culture comes from the top down! ??❤)“