“My friends and I went inside this Wendy’s at around 9:30pm. We were greeted by a phenomenal crew member, his name was Nolan. Nolan provided us exceptional customer service and entertainment while we waited for our food. We were all very pleased with our food, and all agreed that Nolan did a fantastic job! Go Nolan!!“
“Ordered online and only 3 miles away for pickup. I understand they are short staffed in most locations. By the time I got through the drive-through and home, the frosty's was partially thawed. Chicken nuggets were overcooked and kinda hard. Sandwiches were a bit cold. Not throwing all the blame on staff as they are not equipped with enough staff to do an excellent job. Online orders need places to keep food warm as I watched them bag my order?“
“We went in to get our order since the drive up was backed up. Orders were ready in about 5 minutes. Ordered a Four for $4 item, but was charged $5. Person taking our order confirmed what we said when we pointed out the mistake, but I'm not sure she understood doing something about it. On the other hand, I'm glad Wendy's is employing people who might have trouble finding a job.Dining room was a little dated with sticky floors, but tables and seats were clean. Indoor temperature was reasonable, and music wasn't obnoxious.“
“I don’t expect a Michelin Star experience from Wendy’s. I want hot food and a person who smiles at me. This place always delivers for me. Their counterparts in other stores in Lansing could learn from these folks. Plus, they’re always open when they’re supposed to be, unlike one of their other locations that has actually turned off their lights on me 2 hours before their posted close time while I was pulling through the drive through…“
“Depending on the shift, you'll get a good crew. Anything after maybe 6pm you'll get a crew that clearly don't care. One gentleman, I forget his name, is always polite, jokes with ya while you wait, and overall has a great attitude, where others practically throw your food at you, and don't respond when YOU say have a good one.“