Customers` Favorites
Customers` Favorites
“great food. great employee's make you feel like family“
Customers` Favorites
“Get the lettuce wrap now and then instead of bread - really decent and their delivery people are great.“
Customers` Favorites
“Gina Danforth is one of the most hard working managers and knows everyone and what they want when you arrive she makes your dining experience of a sandwich an actual dining experience“
Customers` Favorites
“Yesterday we visited this location. My daughter has celiacs and cannot have gluten, but has been craving her favorite sandwich place. The man working went out of his way to clean his hands, workspaces, the knife, everything, before preparing a salad that had everything from her favorite sandwich except the items with gluten! She was so excited and devoured it! Above and beyond and so appreciated!“
Customers` Favorites
“Great subs at decent prices. I'll definitely be returning. My primary recommendation is to the business- open more locations!“
Customers` Favorites
“I love your sandwiches much better than Subway but I would like to add as of recent when I received my order today with my drink I got a paper straw this is not good leaves a nasty taste in your mouth the straw gets soft and Soggy makes the soda taste bad please get rid of this straw I'm not sure whose idea this was but this was a terrible idea“
Customers` Favorites
“I went to the store on Mid Rivers Mall Drive by HWY 94. The young lady that worked the drive through tonight is always so very nice to me. I wish I knew her name. She is young with dark hair. She paid for my meal tonight because she told me that I always am very pleasant and nice to her and she wanted to show her appreciation. Now that is A+ guest service!“
Customers` Favorites
“It was such a great meal and for being so busy they didn’t take to long and great service and the agave vanilla cream soda is my favorite wish I could get it in 12 packs“
Customers` Favorites
“Best Alfredo pasta and every time you walk in it smells like heaven“
Customers` Favorites
“I placed an order for delivery through this Jimmy John’s. When I received the delivery, my drink was missing so I gave the store a call. I was told that the drink would be on its way. About five minutes later the delivery driver showed up with the drink and apologized, and then a minute after that I believe the person I talked to on the phone or the manager also stopped by with a drink and wanted to make sure that I received it. Not only was the food GREAT but the customer service was AMAZING!!! Thank you Jimmy John’s!“
Customers` Favorites
“Great sandwich and my wife loved the salad. Literally everything I have ever had here has been great. 2 of the workers were awesome but one was lazy and definitely wanted to be anywhere else but maybe it was just a bad day. Will absolutely still go back and absolutely recommend.“
Customers` Favorites
“The food was delicious and at a fair price. The person that checked us out at the cash register was competent, however she had a bit of an attitude. However we enjoyed our visit .
The Tortilla soup was absolutely delicious. I was very pleased with it.“
Customers` Favorites
“I’ve been a Penn Station customer for nearly 20 years, frequenting locations in South County, South City, Wentzville, Creve Coeur all over the region. It had been a couple of years since my last visit, but I recently received a buy one, get one free coupon in the mail and decided to go back because their prices have gotten too high for a family of four. Without a coupon, the cost for my family would have been around $75 for sandwiches and fries, which is just too expensive right now.
Ordering Experience:
I first ordered on Friday, March 14, using their new website. Unfortunately, the site wasn’t very user-friendly, especially on mobile. I accidentally ordered a cold sandwich instead of my usual hot one—likely due to the confusing navigation. I gave them another chance the following Wednesday, using another BOGO coupon, but ran into more issues. Unlike the old system, you can’t add more than one type of cheese to your sandwich, and the customization options are limited. The ordering experience feels restrictive and frustrating.
Food Quality:
While I understand that things change over time—menus, recipes, and even portion sizes—the sandwich I received didn’t match the Penn Station I remember. The bread texture seemed different, the sandwiches felt smaller, and even ordering extra meat was more of a hassle than before. If the goal of sending out coupons is to bring customers back, the product should resemble what they remember. Otherwise, it’s wasted marketing dollars and a missed opportunity to retain loyal customers.
Customer Service:
One thing that hasn’t changed is the fantastic staff. The team at this location is courteous, prompt, and friendly, making the experience as pleasant as possible. I wish every business had employees as professional and positive as they do!
Final Thoughts:
While the service was excellent, the food quality and online ordering system left a lot to be desired. If Penn Station wants to win back customers, they need to make sure the product matches the expectations that long-time customers have. Otherwise, people won’t feel a reason to return.
⭐ – Great staff, but disappointing food quality and website functionality, especially given the high prices.“
Customers` Favorites
“This place has the BEST staff. When I call they are so pleasant, when I answer the door (which is practically right after I hang up the phone) they are always smiling and nice. Thank you guys for the great service and delicious sandwiches!!!“
Customers` Favorites
“Always good but I miss the orange cranberry club sandwich“
Customers` Favorites
“I had a great experience at this location. Tyler and Sara were very courteous and professional and the food was great. Thanks for the awesome service!“
Customers` Favorites
“Friendly and great service! I am assuming it was the manager who took our order and greeted us...he was very friendly and it was obvious customer service was his top priority.“
Customers` Favorites
“Great staff . Very handicapped friendly and wonderful atmosphere. Clean and comfy. the food is so delicious it's hard to choose wh a to get. Great sandwiches, salads and desserts“
“You might think that ordering and receiving a sandwich should be super simple: if you're shopping here you'll get exactly what you're expecting.I was late to the game when it comes to Jimmy John's. While a variety of other sandwich places had my attention, the long desert experience of the pandemic made cooking at home a multi-year operation. As soon as I got into my most recent studio, just a stone's throw from this location, while picking up a pizza next door I stopped in here to get a bag of chips while I was waiting.The menu is incredibly comprehensive, more importantly if you're a picky eater - like I am - you have found your Valhalla. Whether it's a simple slim for with cheese like what I order every time I come, or one of the more ornate sandwiches that Jimmy John's offers regularly (along with a series of great specialty items and sandwiches) that my girls love, I am continually satisfied when we come here.The pricing is fair, the people are stellar and with the exception of a very goony entryway and parking lot there is a ton to like here.If you're looking for freaky fast, super fresh, and ultra tasty grub in this local area, this is a great place to go.A special thanks to all the staff members that not only endure my daughter's many questions but provide her with robust detailed answers that help her learn about all kinds of things she knows nothing about.You guys are freaky awesome.
Parking: That entryway, with specific arrows is clear but is just not well planned out. When there are many cars and or heavy traffic, that entryway is pretty terrible. That has nothing to do with the sandwiches, the customer service quality, or the value of the establishment - it's just a fact of where the place is located“
Customers` Favorites
“The Cottleville store is always consistent. It's clean, people are friendly, sandwiches are freshly made and taste great. The fresh cut fries!! We do a lot of to-go orders, and they always wait until i arrive to drop the fries! Love them for that. They are pricier than the bland subs you get elsewhere, but you really do get what you pay for here. Reco the artichoke w/chicken on multi grain. Yum!“
Customers` Favorites
“This place is amazing not only is it a healthy solution but also a fast solution for your hunger problems. They have the most beautiful food that I’ve ever seen. That is also the healthiest food for fast food around. I would highly suggest McAllister‘s deli for your next healthy meal.
I got my food and less than 35 seconds which is crazy awesome. Great healthy place to eat.“
Customers` Favorites
“The location that they have is very good
? ?. They have plenty of parking a lot surrounding the restaurant . It was very very very clean and orderly inside the restaurant . The employees were nice and kind and helpful . Very professional and fast quick service . The bathrooms were very clean but they were out paper towels . Great dining experience and I go again and I would recommend this restaurant
Please FOLLOW ME ON YOUTUBE AT FEARSMAN26
Parking: Plenty of parking
Kid-friendliness: All are welcome
Wheelchair accessibility: Yes plenty of access“
Customers` Favorites
“I love Charley’s! Just wish they had one not in the mall.“
Customers` Favorites
“Wonderful dining experience. Me and my brother went in for a quick bite to eat only stayed there for lunch for a few minutes. we were there only about 15 to 20 minutes. Got a sub sandwich and some chips and a drink. The service was fast and quick and professional. The staff was very nice and super fast. The person made my sandwich very quickly and i even gave them a compliment on how fast they made my sandwich . It was a yummy sandwich and it did not disappoint . i didnt use the bathroom in the restaurant so i dont know if the restroom is clean our not so take your chances . i know whenever i go to a restaurant i want a place that has a clean bathroom. the restaurant inside was clean and very orderly and very functional . they had a great assortment of drinks and chips that you can have with your sandwich meal. all and all it was a great dining experience and i would totally go back to this place again and eat there. i would recommend this place to everyone. the only reason why i gave it a 4/5 is that the restaurant is a very small place. they should expand .FOLLOW ME ON YOUTUBE AND TIKTOK AT FEARSMAN26
Parking: decent amount of parking in the area and in the lot.“
Customers` Favorites
“This place was clean. the employees were fast and professional. The subway had the biggest dining area with a lot of tables. Biggest that I have ever seen.
Parking: Just like any other strip mall the parking is vast and available
Wheelchair accessibility: Wheelchair accessibility in the lot as well as in the building“
Customers` Favorites
“I haven’t had their sub in at least 30 years up north. So happy they are by Dierbergs in Lake St.Louis. It is the best!! I’m a phili steak girl and husband picked up a chicken Parmesan with sautéed onions and mushrooms on whole grain with flax seed bun. Piping hot, delicious!! Will be ordering these a lot for kids coming in town !!“
Customers` Favorites
“Used to work there as a sandwich artist from 2016-2018. The place was downhill back then. Now I talked to the owner today when I went in she asked how I was doing and everything. It apparently hasn’t been doing well because it’s mostly just her working most day but I’m happy there still afloat.“
“First visit, took my new puppy and 4 yr old dog. Even though it was curbside it was such a great experience! A ton of information was given to me and all my questions were answered. I also love that they have an app! What a great experience!“
Customers` Favorites
“Ordered monster and chicken garlic foot long, both were spectacular and on time, fresh tasty ingredients as well as the other two beasts I got on two previous occasions. Not exactly sure what all the negative comments all about but this place is really great. I thought Subway was just another boring food from the past, they really changed my mind, i am there all the time now, especially when you’re on the run, they do really great job.“
Customers` Favorites
“I DO NOT RECOMMEND THIS CHARLEYS!!!! the food is good. but the management and the service in the Charleys cheesesteak in St Augustine Florida in the Walmart is horrible! I was overcharged by more than $4 and their signs all over the place quoting the correct price. the manager was nowhere to be found so the cashier called her and they still refused to adjust my charge. there is no way to get in touch with corporate the phone number that I did find sounded like it was in China. she said that there was no corporate phone number. I think it's very serious matter when I restaurant cannot be contacted about one of their stores and their managers.“
Customers` Favorites
“We love seeing them everyday! Great people! Great food! Freaky fast!“
Customers` Favorites
“Can't complain. Great food and service. Store was very clean and firearm friendly.“
Customers` Favorites
“Wow!! Ok yall, I ordered a Veggie sandwich and it was AMAZING!!This sandwich was so good that I returned the very next day and ordered the exact sandwich.Everything was so fresh and delicious. And to add...the store manager and the staff remembered me and what I ordered. Impressive!! I give this location 5 ⭐'s.Thank you ladies for a great experience. You rock!!
Vegetarian options: For my vegetarian family you are welcomed here! Enjoy.“
Customers` Favorites
“I had a great first experience at this location. It was very clean on the inside and the service was friendly and patient. From what I could see everything looked fresh, mainly the veggies looked fresh cut and well presented. This is not the largest location but they do have some indoor seating. Limited parking but I’m sure you’ll find a spot.“
Customers` Favorites
“I had a fantastic experience here! All the food was incredibly fresh, and I absolutely loved the Chicken sub. The staff was super friendly. Prices are very reasonable. There’s also a great variety of chips and several types of cookies to choose from. The seating inside is comfortable, making it a pleasant place to enjoy a meal. Highly recommend!
Kid-friendliness: The place is also very kid-friendly, making it a great spot for families.
Wheelchair accessibility: The place is wheelchair accessible, making it easy for everyone to enjoy.“
“This is the best Subway in St Charles to grab a sandwich at. Period.The franchise owner, “Karam”, is almost always there and makes you smile. He makes sure you have the best service and only the freshest sandwich. Driving past other Subways to get to this location is well worth it! I’ve been coming here for a year or so and my experience has been a consistent 5 star experience!“
Customers` Favorites
“From cheep to high end in under a decade Subway has reinvented itself by only changing the prices. But at least the food is still consistantly a B+ and conveintly placed in every stripmall and reststop in the USA. This location is in the top 1% of good subways though. It is clean and their isnt any food in the wrong containers giving me olives in a handfull of peppers. So thats all i can ask for.“
Customers` Favorites
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“I ordered my usual sandwich with mustard (both deli and yellow) and oil and vinegar, but unfortunately, it was completely soaked, to the point where the bread was falling apart. While I can understand how that might happen with all the sauces I requested, it was still a bit much. That said, this was otherwise one of the better experiences I’ve had! The staff was friendly for the most part, and the food was tasty despite the soaked bread. I also asked for extra pickles, and they really hooked me up, which I appreciated!
One suggestion: the owners should consider providing more thorough training for their employees and ensuring they’re treated well. Overall, I’m grateful for the effort the staff put in and would return.“