Customers` Favorites
Customers` Favorites
“Food was well prepared (sandwiches constructed well tacos actually put together) 5/5
Drive-Thru service was prompt despite a fairly long line during peak hours. Server made sure I had all of my items before handing over order and was very friendly 5/5
Place is pretty clean and well put together 5/5“
“Best fast food restaurant around. The staff here have best customer service around. My food comes out quickly and is made right every single time. I love coming here on my lunches. I haven't ate here in the evenings but the morning crew is AMAZING!!!“
Customers` Favorites
“We did a late night drive thru order. The cashier made sure that the cheesy 10 sack had NO onions/pickles & we were impressed because the other cheese/burgers we ordered had extra pickle w/ onions...nailed both! Everything was really fresh too so we will be back.“
Customers` Favorites
“They would of gotten 5 stars but they were so slow and no communication skills while waiting or when we arrived.
The restaurant was messy. Trash outside and with only 1 person sitting eating inside, they should have been cleaning table and floors.
One employee had no gloves while boxing our burgers before bagging.
I did ask for new ones.
Was polite but still no communication skills. No 2nd apology. WEIRD“
Customers` Favorites
“Love the chili! Fantastic service. Staff are friendly & helpful. Always busy but never a long wait. The atmosphere is the best. We love sitting outdoors & enjoying the water feature, it creates a memorable experiences.
Kid-friendliness: My granddaughter loves sitting by the waterfall and she especially likes the frog that spits water out. How fun!“
Customers` Favorites
“Anytime we come here the guy working the drive through, I believe his name is Stevie , is always soooo awesome and kind!!! He truely deserves a raise or some kind of bonus!!“
Customers` Favorites
“Every local McDonalds has broken Kiosks. This one was no different. 2 of the 4 screens were off and the one working had an open receipt door. The one one I used(facing away from counter against playback glass) had no receipt paper. This is the only one I've seen that had an employee stationed at the counter though.“
Customers` Favorites
“Went through the drive through yesterday, I don’t know the name of the woman working the window, but she was so kind and my double cheeseburger and cheese curds were literally incredible so the cooks were on point too, this will probably be my new lunch spot!“
Customers` Favorites
“Super clean store and the staff was beyond inviting such sweet folks working her tonight it was very refreshing to be invited. We have 4 small kids and as we walked in the cashier greeted us with crowns for each of the kids which I found to be very kind. I'll Def make it a point to stop in if this is how the staff will be every time“
Customers` Favorites
“We went through the drive thru everything was fine. There was nothing wrong with the service. They were polite, efficient, etc... The employees did nothing wrong. However, I don't know if it was what I ordered, but the sandwich was horrible. The fries and shake were great, but the loaded Italian was small (I understand you don't choose the size) , luke warm, soggy, the lettuce was slimy, and overall kind of gross. I couldn't eat it and it was rather expensive, but I wanted to try something new. I don't know if there's anything you can do about it, but like I said it might just be the way that sandwich is...???“
Customers` Favorites
“Today my sister and I stopped by here to get breakfast
We took it back to the Laundromat to eat. We found out that they had left out an item from our order so, called and a gentleman by the name James of course told us to come back by to pick it up. We went back and James came to the window with our item. He then offered us something from the lunch menu because breakfast was over. My sister asked for a Big Mac, I was ok. When it was brought out, the order also contained cookies that were included for our inconvenience. I don't know about you but, I feel that the meaning of customer service left every field many, many years ago. I applaud and thank James very much for surprising us with a courtesy that was lost a long time ago.
Thank you very much James ☺️“
Customers` Favorites
“Love coming to this location for my office caterings! The general manager Amber reached out to us and gave us catering coupons and we've been hooked ever since. The delivery driver Holly is also always so pleasant and I love that she calls the day before to make sure we don't need to add anything. If I could give a higher rating I would!“
Customers` Favorites
“Worker named “Laura” used her tips to pay for my pizza when I had no money, nothing to eat, and nowhere to go. She is truly the sweetest and a great worker. She is always willing to do anything she can to make this establishment a better place!“
Customers` Favorites
“Kristen was Awsome on the phone and In store she listens and has excellent customer service highly recommend her she is definitely educated about the business teach us how to use our app over phone and in person also accommodate our daughters special needs. That’s Huge !!!“
Customers` Favorites
“*Read until the end please* (Edited)
I'll have to say, I hate doing this review.
I had high hopes after our last visit.
As happy as we were in the food and service last time, I had the opposite experience last night. I dropped in after work to grab some food, on my way home. It was late around 11:15pm.
After ordering I sat at the drive thru window for over 20 minutes. There was a line of probably 4 or 5 vehicles behind me waiting also. Who knows how long they waited.
I noticed 3 bags of food to go on the counter inside that sat there for quite some time. The young kid working finally appeared and grabbed the first bag and handed it to me. I figured they weren't ready having sat there for a while.
The food was cold. What a complete fail.
2 cold meals for $20.
Maybe just a bad night but it'll more than likely be my last trip for a long time.
Sorry, not Recommended-MVP
*** I'm editing my review.
We have tried 2 times now, after our bad experience.
I believe things are turning around. There seems to be a resurgence of Steak and Shake. Good for them!
We've always liked the style and crispy edges burgers they serve. The fries are some of the best in our opinion.
Please keep up the good work and we'll keep eating here!
Recommended!!-MVP“
Customers` Favorites
“Traveling through, got the double bacon cheeseburger smashburger. Got going and found my burger with no salad and if there was bacon I didn’t find it. burger was still good and the fries were fresh out of the fryer, nice and hot just like I like them.“
Customers` Favorites
“the people there are so nice and they do a great job was there today and they were packed and they were on the ball and getting everyone what they needed quick and efficiently“
Customers` Favorites
“To the one who said she had no meat!!! Lmao. They have cameras and see everything!!! Someone trying to get 2 for 1!! This subway is the best . As well as their other locations, Pevely & 141 Astra way.“
Customers` Favorites
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“2/8/23 - Dairy Queen in Herculaneum, Missouri...helping in our community... Dairy Queen (90 Scenic Plaza Dr, Herculaneum, MO) Yesterday was my daughter’s 12th birthday! She chose a birthday dinner from the Herculaneum Dairy Queen (DQ) on our way to her dance class last night. We love THIS DQ! Their team is always super friendly and courteous. The food is made fresh when we order it. This location is currently under construction, but they are still open, ready to serve their tasty food, while helping our community. The Dairy Queen Herculaneum location participates in many events to give back to our Festus-area schools, residents and charities. To name just a few: @Festus Elementary PTO @Festus R-VI School District @Jefferson R-7 PTO @Herculaneum Fire Department (toy, coat and food drive) @Kade's Playground @Autumn Ridge Residences ...and more! We admire and thank you for your kindness and support. For food…my kiddos go-to favorites are their cheeseburgers, fries and a blue raspberry-flavored “freeze”…a combination of slushy ice mixed with ice cream. Our family has enjoyed DQ birthday cakes for years. My personal favorite their ice cream cake with itty-bitty Oreo pieces inside. DQ also offers dairy-free treats, DoorDash delivery, Uber Eats and rewards/special deals through their mobile app. We are thrilled to have this establishment serving our local community. This is a non-paid endorsement, inviting you to get some hot eats and cool treats at the Dairy Queen in Herculaneum. Review by Sara with MyFestus.com“