Dunkin' Donuts in Kansas City

“I had THE most pleasant experience at this location. William took my order through the drive thru service, and was super kind. I originally order 2 glazed donuts, a lightly toasted croissant, and a pumpkin donut. Willam expressed they were out of donuts and suggested the donut holes instead. At this point I changed my order to 1 glazed donut, pumpkin donut holes, and the single lightly toasted croissant. At this point I changed my order, William patiently changed my order and recited it back to me. When I got to the window, he informed me that he gave me the pumpkin donut holes complimentary. I truly believe he gave them to me because Dunkin’ was sold out of the pumpkin donuts and this absolutely made my day! Thank you William for superb customer service and dedication, I will definitely return!“

“Jalen was a top tier employee, very polite and seemed to be the only one actually working and fulfilling customers. Managers were standing around, and even refused to make a food order during a time of high volume while Jalen was swamped. Get Jalen some help!!!“

“I love Dunkin as a brand! This location has some struggles. The team here is not customer focused, and just poorly trained. I watched a girl make a starwberry coolatta wrong 4 times. Not once did any of her teammates show her how to make it right, they just made sure to point out she made it wrong each time. I can’t help but think about their food cost with all that waste! The facilites themselves are also in need of some care. The drive-thru looks like an abandoned building. The preview board is gone. The regular menu panel and speaker is all damaged , covered in tape/ adhesive residue, and just poorly cared for. The inside needs a fresh paint job or maybe someone to just detail clean the place. If I was the business owner, I would not be satisfied with how this looks. To me it shows a lack of care and a lack of pride in the building.“