4.3
Superb
285 Reviews
1915 West Marler Lane, Ozark · 10.73 miles
Customers’ favorites
- Sundaes
- Onion Rings
- Custard
- Cheeseburger
“I had a great experience at Freddy’s today! I came in for ice cream and fries and had a free large fries reward through the app. Before paying, I verified with Austin that the reward was available, and he confirmed it. Unfortunately, when the transaction went through, the reward didn’t apply. What impressed me most was how the team handled the situation. Austin immediately recognized the issue and took the initiative to notify the manager so they could find me and make it right. Tyler, the manager, promptly followed up with us and took care of everything on their end to resolve the issue. Mistakes can happen anywhere, but what really matters is how a business responds. Austin and Tyler showed excellent customer service, accountability, and genuine care for their customers. I was honestly impressed by how quickly and professionally they handled everything. Great job to both of them and the Freddy’s team! This kind of customer service deserves recognition. I’ll gladly be back!”