McDonald's in Southaven

“I am emailing on behalf of my experience at this McDonalds and the horrible service I received.
I came through the drive thru 6/27/26 around 4:20pm, I used a deal coupon on my app to purchase a drink/ and I would receive any size fry, for free!

The order was made, the code was given , 5779, and I proceeded to check out, when I arrived to the second window to receive my food, the staff member was very unprofessional and I believe her to had been the manager. She gave me the beverage, then the fries, to surprise which were cold and clearly not fresh, and I was shocked, seeing as to how the only thing I ordered was fries, and I could not get them freshly cooked. I asked for new fries and the manager sarcastically screamed, “she wants more fries!” “Yall going to drop her more fries?” from the drive thru second window, to the cooks on the line, and she clearly had an issue with what I needed, required and requested.

I was asked to pull up to the third window, I waited a while (3 or 4 minutes) and then another staff member brought out my fries, which were, to my surprise again, were the exact same fries I gave back because they were not freshly cooked, for them to be dropped again in the grease patches, and serviced to be hot, hard, and deeply darkened from the “re-dropping” process.

I threw the fries away and just drank the beverage I was given, with no straw, and enjoyed the rest of the evening.

I had a horrible experience, and I had to alert the issues to a higher standard and level so that no one would have to go through the experience that I had too.“

“I ordered 2) 20 pc. Chicken McNuggets, 2) Filet-o-Fish Sandwiches, 2) Large French Fries.only 2 vehicles in front of me in drive thru and and it took 22 minutes to get my food in hand. Half of my Chicken McNuggets were over cooked and dry. The rest of my food was fresh and pleasent. I think that the evening shift could use some improvement on Time Management and Customer Service.“

“Great options and deals! Especially from the app!The Cajun Bacon ? ? ? chicken sandwich ? was ON POINT ?? ?? ? ?? ? ?? ?? YA HUURRRMEE?!!I was FULL and only had the sandwich ? no fries! ? The water was crisssppp too!! Good job ladies & gents!!

Wheelchair accessibility: Access with a ramp at the front near the door for easy in and out dining ? ?? ?“