Starbucks Coffee Company
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good service
Love this location, friendly baristas and lots of seating
On the night of the UNC-Duke game, February 7th, this Starbucks on Franklin Street showed my family a kindness I will never forget. My husband became separated from us in the post-game crowds. I tracked him via Find My iPhone and found him through the window — hunched over, his blood sugar dangerously low. The staff had already noticed he didn't look right, let him in, and given him water before I even arrived. The employee at the door let me in immediately when I explained...read full review
Hours
| Monday | 5AM - 9PM |
| Tuesday | 5AM - 9PM |
| Wednesday | 5AM - 9PM |
| Thursday | 5AM - 9PM |
| Friday | 5AM - 9PM |
| Saturday | 5AM - 9PM |
| Sunday | 5AM - 9PM |
This Starbucks Coffee Company on Franklin Street is a large and welcoming café that offers a comfortable space for studying, meetings, or casual meet-ups. It features a variety of seating options, including sofas and chairs, with good focused lighting, making it a popular spot for students and locals alike. The decor is super beautiful, creating a pleasant environment for customers. The menu includes a range of drinks such as cold brew with pistachio foam, iced caramel macchiato with salted caramel foam, and strawberry matcha latte, all of which are described as delicious and satisfying. Service is generally quick and friendly, although busy times may lead to slight delays.
Beyond the typical café experience, this location has demonstrated exceptional kindness and care in emergencies. One memorable night, staff showed genuine concern when a customer’s blood sugar dangerously dropped, quickly providing water and assistance even amidst the chaos of thousands of people flooding Franklin Street after a UNC win. Their calm, warm, and caring attitude made a lasting impression.
However, some issues have been noted. Coffee prices are considered high, especially for students, with a latte costing around $6. The café can sometimes feel overwhelmed, and a few customers have experienced mistakes with their orders, such as receiving the wrong drink or food, leading to frustration. Additionally, one visitor sensed a negative energy in the space, which affected their experience.
Overall, this Starbucks is a good place to relax and enjoy quality drinks, with friendly staff and a beautiful setting, despite occasional service hiccups and high prices.