Arby's in Charlotte

“I ordered on the app for drive thru pickup. It was 3:30 on Sunday afternoon. The store wasn't busy.
My roast beef sandwich was delicious. I got potato cakes and they looked and tasted old... not freshly prepared.
I an a fan of Arby's in general but this wasn't my best experience.“

“Me and the family went for lunch and it was a great experience. The food was hot and fresh. The service was great, everyone working there was very friendly and nice. The service was excellent. The whole restaurant was very clean, including the restrooms - which when you’re traveling with a kid who touches everything is a big deal.
I don’t do too many reviews but the crew today was doing an excellent job!“

“This Arby's is consistently good. I order on the app and my food is ready when I get to the drive through. It's awesome. The food is always hot and is just as we ordered. We tried the strawberry turnover and the peach cobbler egg roll shaped dessert (can't remember the name of it). They were great and I'd order both again! Staff is friendly! Highly recommend!“

“I know people never review fast food in a positive light. But, this place was fantastic tonight. The service on a really bad night for my family made me smile for the 1st time in 48 hours. Thank you to the sauce lady. It made us all laugh. ❤️“

“A kind and polite young man named Jaylen took my order this evening.

Jaylen was very professional and displayed amazing customer service. He greeted me with a smile and even asked how my day was going. After I received my order, he thanked me for coming. Although my day had been stressful, my encounter with Jaylen changed that.

Thanks for providing excellent customer service Jaylen!“

“Story time. Myself and my coworker were talking about Arby’s and how much it slapped. We got to talking about the meat mountain. He didn’t know what it was, but I did. He said he wanted to try it, but only if I did too. Now, I'm not one to turn down a challenge, so I said “ok bet.” We take off up to Arby’s. We get there and I look at buddy in the face and said hit me with not ONE but TWO meat mountains. Homeboy looks intrigued and slightly terrified at this. My buddy asks if they have root beer floats. Buddy said no. My coworker said “you got ice cream?” “Uhhh. Yeah.” “You got root beer?” “We do.” “Alright man, let’s do this.” So he kinda punked homie at the counter. Then we didn’t realize we were going to back up the whole kitchen, so people are coming in from the drive thru confused. But once we gave them the low down and took the heat, they were cool.

Overall, awesome customer service. Everyone was super friendly and accommodating. And Julius, it was a great sandwich and I ate the whole thing. We’lol be back!“