Arby's in Charlotte

“I ordered on the app for drive thru pickup. It was 3:30 on Sunday afternoon. The store wasn't busy.
My roast beef sandwich was delicious. I got potato cakes and they looked and tasted old... not freshly prepared.
I an a fan of Arby's in general but this wasn't my best experience.“

“Friendly workers! Greeted us and got fresh food! Twyla was our cashier. When we left, he even blessed us a “have a great day” with a smile. That is extremely sweet and rare to find nowadays. Friendly people really makes all the difference. :)

Only complaint is that it’s toooooo cold in there.“

“Had the ol' beef and cheddar and it was as great as it always has been for many years. Tried the italian dip and it was good as well. Service was fast and personable. Would recommend to anyone looking for a reliable lunch at a slightly higher price.“

“I know people never review fast food in a positive light. But, this place was fantastic tonight. The service on a really bad night for my family made me smile for the 1st time in 48 hours. Thank you to the sauce lady. It made us all laugh. ❤️“

“A kind and polite young man named Jaylen took my order this evening.

Jaylen was very professional and displayed amazing customer service. He greeted me with a smile and even asked how my day was going. After I received my order, he thanked me for coming. Although my day had been stressful, my encounter with Jaylen changed that.

Thanks for providing excellent customer service Jaylen!“

“Tre and his his crew who were working Wed Evening at 5:30 on 2-25-2026 may have the CLEANEST & FASTEST Arbys I ever been to hands down! Stopped in after work and this place was SPOTLESS the whole Restaurant not just where you order. Who ever is over these guys needs to knkw they are killing it ! Clean store fast friendly service and my sandwich was fresh hot and perfect. Thanks !“