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“This location is about as good as a Waffle House can be. The service is good, the food is good, and they keep the place clean. Due to its proximity to Concord Mills, it can get VERY busy.
Parking: Tight, awkwardly shaped parking lot with limited spaces.
Kid-friendliness: They have 2 high chairs and booster seats available upin request.“
“Wanted to give a shoutout to Lisa at this location. She sadly had to handle an encounter with a customer who was extremely rude to her. She handled the situation with grace and was respectful (even when the customer was not) Thankfully the person left the establishment, and the restaurant was able to continue on as the Waffle House we all know and love.“
“We originally wanted to try the nearby Breakfast time restaurant but it had a 30 minute wait and the staff were stressed out. Decided to stop in here for a Waffle house expirence, our visit did not disappoint. In addition to classic all star specials cooked perfectly, we had the most personable and kind server. Joshua is wonderful - he checked in frequently but not so often that it was intrusive. The food came out lightening quick, even though it was a busy weekend.
Highly recommend this waffle house.“
“Had not been here for a while but decided to stop in. It is Saturday about 10:30a.m., it appears to be 7 people, (2 cooks one of which is a manager cooking) and 5 servers. Today was the best WH experience I have ever had there. This server MS. AMBER stood out over all the others (no punt inteneded to the other servers). I observed Ms. Amber compared to the other servers, she was going above and beyond, she should be titled MANAGER as well. Ms. AMBER was doing everything with grace, she kept a smile on her face, appeared genuinely customer driven and her tone of voice was kind and approachable. I observed her moving quickly to get ALL customers taken care of even if it was not her direct customer table
I over heard her assisting another server in reporting the orders to the cooks correctly as to cut down on mistakes. Ms. Amber was intercepting all coming through the door for uber pickups and to be seated, she even made sure all tables were immediately cleaned after use so folk did not have to wait, she quickly prepped the used dishes for immediate washing and inquired with ALL if they needed anything. I even spoke to the other manager who was there cooking and told her they need to make Ms. Amber a Manager as well, she's a true asset to this business. A+ for todays overall experience. My morning prior to WH started out not-so-good but I left WH with a smile. I'd happily revisit that particular establishment again if she's there. Thanks Ms. Amber you ARE appreciated.“
“After a long hard day at work I decided to stop in tonight for a bite to eat. The server, Ray, was quick to greet me and get me a cup of fresh coffee. The food got to me hot and tasted as good as the menu makes it look.
Dietary restrictions: Being diabetic I asked about sweetener and Ray was able to get me packets for my coffee.“